Help Please! Dell Latitude E6500 - Left and right click don't work properly!

Soldato
Joined
23 Oct 2009
Posts
3,997
Location
Derbyshire
Afternoon all,

Posting this on behalf of my dad who's brand new work laptop seems to have gone kaput. It's a Dell Latitude E6500 and it's his work computer so this need to be sorted ASAP.

He's recently been made redundant so i'm hoping that i'll be able to fix it myself and repair would be a last resort.

Problem:

http://www.notebookcheck.nl/typo3temp/pics/94048fcdd0.jpg

The two bottom buttons, left and right click only seem to work when opening something from that's minimized on the taskbar in Windows 7. He can open up any documents he's minimized and that it. When he's on the internet and he left clicks on Google search to type something in, the mouse changes into that mode where it scrolls down the page. And on anything else it simply doesn't work so he has to use the keys above the touchpad.

So far i've tried the following:

  • Default all the settings in the options.
  • Disable then re-enable the mouse.
  • Try to update the drivers/rollback.

None of the above have worked :(

He's not installed anything dodgy or been on any dodgy websites, that's his work laptop which is strictly for work only.

Any help would be greatly appreciated.

Thanks.
 
Yeah the upper 3 buttons work fine and so does the square mouse tracker thing, Just the bottom two that are dodgy. He's not spilled or dropped the laptop too.
 
Have they ever worked from the day he got it? as its new, I would be calling Dell under warranty (hopefully it has next business day on it) and get them to sort it out

could be a replacement keyboard or a bad windows installation

I am going to assume that its Windows 7 32 bit?

Now your doing this at your own risk and I am not responsible for any loss by you doing this, but has the following been installed and then the system rebooted?

http://support.euro.dell.com/suppor...dateid=-1&formatid=-1&source=-1&fileid=382946
 
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