Help please

burtie

burtie

burtie

Soldato
Joined
16 Dec 2005
Posts
2,790
Hi all i`ve brought a guitar from an online retailer for £349 plus a guitar stand £20 plus some strings £8.50 there mail service is £10.
They have a so called premier service where the guitar is cleaned,re-strung tuned and checked for faults etc this comes to £25.


I have waited 2 weeks for the guitar to come, which it came today without the promised tracking number they said they would send.
The guitar came in a box taped together with tape(of all things lol)and packed with cardboard very poorly,the stand was thrown in the same box so was my strings.

On inspection of the guitar there are many scratches on the body of the guitar,now this online guitar company prides itself on its guitar set up,to which i paid an extra £25 for and to which has not been done due to the fact the guitar looked bad when it got to me.

I`ve tried emailing them but no reply.

What to do please help ta

burtie

Sorry for spelling etc,i`m a litle beered up :D
 
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Scuzi said:
Ahem ;)

I'm afraid there isn't much we can do. Your best bet is to call them and make your opinion of their service known. Be diplomatic about it and hopefully they will offer a repair, replacement or your money back.
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Sorry :o
 
banja said:
Thats' tough. I'd make a lot of noise and demand some recompense.

I am soon to be buying a guitar from an online retailer. I hope it isn't the same one. Is it a British company?
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Yes mate www.guitars.co.uk they where so helpful at the start but now seem unreachable :(
 
starscream said:
1) Who did you buy it from? (Name and shame)

2) Why does anyone ever buy a guitar they haven't played? The ones one the shop floor will be set up so they plan nice in the shop. Buy those ones!
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Well i can`t drive for one and the guitar shops around here are rubbish so the only thing to do is by on the net(do you go to ocuk to fiddle with you cpu before buying no so :p)

Also i put my trust in the man i was buying from so what can i say :o
 
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