Help Please.

Kavalree · 19 May 2011 at 10:26

OK, So I am having some trouble with my mums PC, it had XP on, and the internet stopped working one day, so since then, I have been trying to fix it. Installed a legit copy of vista, and the internet still doesn't work. It doesn't even connect to the modem.

Ran ipconfig /all to look, and its connecting, or at least trying to connect, using IP4 of 192.254.136.1 and that is weird. If I try and change the settings manually, it locks up, and if I tell windows to renew and get new IP data, it errors...

Any ideas lads? My mum needs this PC before weekend...

R088ieS86 · 19 May 2011 at 10:39

Personally I would have stuck with XP.

But hey, back on point:
When you say modem is she still on dial up?
or do you mean router?

Philtor · 19 May 2011 at 10:44

As above are you using a router and if so how are you connecting to it?

Meekal · 19 May 2011 at 10:44

Can any of the other machines in the house connect to this?

Kavalree · 19 May 2011 at 11:18

I meant router, and yes, all other machines are connecting fine, but they are wireless, my PC is connect fine via ethernet, just her machine.

R088ieS86 · 19 May 2011 at 11:24

Whats the IP of the router?

Kavalree · 19 May 2011 at 12:08

R088ieS86 said:
Whats the IP of the router?

192.168.0.1?

R088ieS86 · 19 May 2011 at 12:17

Sounds normal.
The IP you gave in the OP 192.254.136.1, are you sure it wasn't 169.254.136.1?
Which is something i'd expect If the PC couldn't get an IP from the router.

Just to start, I would turn off all PCs connected to the router, wired and wireless, grab another cat5 cable and swap it out turn on the PC and see if it gets an IP that way.

Kavalree · 19 May 2011 at 13:12

R088ieS86 said:
Sounds normal.
The IP you gave in the OP 192.254.136.1, are you sure it wasn't 169.254.136.1?
Which is something i'd expect If the PC couldn't get an IP from the router.

Just to start, I would turn off all PCs connected to the router, wired and wireless, grab another cat5 cable and swap it out turn on the PC and see if it gets an IP that way.

It is the second one you mentioned. The router doesn't even say its connected.

olivier renault · 19 May 2011 at 13:26

Swap cable first. That's easy to test.

R088ieS86 · 19 May 2011 at 13:30

yeah you get a 169.XXX.XXX.XXX ip when you can't get one from the dchp server, in this case your router. Basically the PC gives itself one.

If the pc now has vista, go into control pannel, network and sharing center.

Click view status.
It should say connected. If it isn't then then cable is either not plugged in, faulty, or the port in the router or PC is faulty.

Meekal · 19 May 2011 at 14:18

have you tried giving yourself a static IP address rather than using DHCP?

Ch3m1c4L · 19 May 2011 at 15:21

Meekal said:
have you tried giving yourself a static IP address rather than using DHCP?

his op says it locks up when he does this.

Does device manager show any problems with anything?

panyan · 19 May 2011 at 15:33

i had exactly this problem, i reflashed the router with the most up to date software, installed windows 7 on the problematic laptop and never had a problem again

Kavalree · 19 May 2011 at 15:43

Ch3m1c4L said:
his op says it locks up when he does this.

Does device manager show any problems with anything?

Device manager shows everything normal. This is the 3rd time I have installed vista.

panyan said:
i had exactly this problem, i reflashed the router with the most up to date software, installed windows 7 on the problematic laptop and never had a problem again

If only I could reflash the Sky router...

R088ieS86 · 19 May 2011 at 15:52

which port is she plugged into the router?
There'll be 4.
2x Yellow, 1x Blue and 1xGreen.

make sure its a yellow one.

Kavalree · 7 Jun 2011 at 05:54

I've tried all these things, and still nothing. The ports are all yellow, and numbered 1-4. Tried it in all of them.

R088ieS86 · 7 Jun 2011 at 08:29

Ah you have a slightly older router than me then.

I'd probably say that you have a faulty network port then.
Before you buy a new one you could try looking for updated drivers just incase.