help please

Now we're getting somewhere. And Postman may have just hit the nail on the head. Windows updates failing is a very strong indicator of dodgy RAM.

It may also have been responsible for Windows failing to install properly, and thus not allow USB to work properly within Windows (although RAM could still cause that instability even if Windows install is fine).

Here's an easy thing to try, to check your Windows install:

http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm
 
what hexid error code do you get from trying to install windows updates?
after attempting windows updates do you have an entry in the event log with an eventid for the failure?

what are the hardware ID's from the two pieces of hardware that are not installed correctly.

to find these:
win key + r > devmgmt.msc > right click hardware item > properties > details (tab) > select hardwareid from the drop down

copy and paste the longest entry here for both items


edit: don't run the system file check from above yet it may cover up the problem but not fix it
edit2: don't run a chkdsk or anything yet
 
Running memtest now.

It tried to install 144 updates or something as soon as I'd put windows 7 back on there, it was stuck on 0% for ages though so I left it and i think it aborted and just turnt off. then i tried to install the updates again and it wouldnt let me so i turnt updates off, left it for a day and then tried manually searching for updates with the option still turned off and apparently it installed them. Will check again after memtest is sorted
 
HolyHand said:
Running memtest now.

It tried to install 144 updates or something as soon as I'd put windows 7 back on there, it was stuck on 0% for ages though so I left it and i think it aborted and just turnt off. then i tried to install the updates again and it wouldnt let me so i turnt updates off, left it for a day and then tried manually searching for updates with the option still turned off and apparently it installed them. Will check again after memtest is sorted
Click to expand...


Just like what happened to me in January this year. Drove me nuts till I switched out the RAM. In that particular case, the dodgy stick(s) actually passed Memtest for 10 hours, no errors, but would always cause platform instability within Windows.

http://forums.overclockers.co.uk/showthread.php?p=25876044
 
Well I don't think it's the bios or a motherboard problem as far as drivers are concerned - I had windows 7 originally last year with the same bios and drivers from the disc I just used now. And my problem isn't the windows update it's that more than half of my usb ports arnt working

55 mins now on memtest and no errors
 
HolyHand said:
And my problem isn't the windows update it's that more than half of my usb ports arnt working
Click to expand...

To clarify, as you seem to have missed the point - Windows updates failures/issues is primarily caused by bad RAM. Bad RAM causes platform instability. Platform instability manifests in all sorts of different ways. This can include error messages when attempting to use USB ports.


HolyHand said:
55 mins now on memtest and no errors
Click to expand...

Memtest does not discover all memory issues. Best way is to borrow some RAM off a friend, and test with it. So that's what I'd do first, before going and buying a new board. It might well be the USB ports on the board failing, but that wouldn't explain the Windows updates issues you experienced. So I'm still leaning towards the RAM failing.

Also, since you bought the bundle from OcUK, you could ask for assistance in the Customer Service forum.

http://forums.overclockers.co.uk/forumdisplay.php?f=116

Hope this helps.
 
Last edited:
Danny75 said:
To clarify, as you seem to have missed the point - Windows updates failures/issues is primarily caused by bad RAM. Bad RAM causes platform instability. Platform instability manifests in all sorts of different ways. This can include error messages when attempting to use USB ports.




Memtest does not discover all memory issues. Best way is to borrow some RAM off a friend, and test with it. So that's what I'd do first, before going and buying a new board. It might well be the USB ports on the board failing, but that wouldn't explain the Windows updates issues you experienced. So I'm still leaning towards the RAM failing.

Also, since you bought the bundle from OcUK, you could ask for assistance in the Customer Service forum.

http://forums.overclockers.co.uk/forumdisplay.php?f=116

Hope this helps.
Click to expand...


cheers for the help. would faulty ram really cause the USB ports to play up? if it is ram related then surely both sticks arn't faulty?
 
is everything now installed correctly under your device manager?

can you give us the hardwareid's of the 'other devices' from the image you posted
 
sure,

690LC says

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.

To find a driver for this device, click Update Driver.

location: Port_#0002.Hub_#0003

pretty sure this is my antec kuhler, haven't installed the software for that yet.


the unknown device says

IUSB3\ROOT_HUB30&VID_8086&PID_1E31&REV_0004&SID_84CA1043

IUSB3\ROOT_HUB30&VID_8086&PID_1E31&REV_0004

IUSB3\ROOT_HUB30&VID_8086&PID_1E31
 
it's also worth explaining in more detail what happens when i plug a usb device into the 'non working' usb ports - windows doesn't even say it can't be recognised, nothing happens, the mouse lights up for a few seconds and then dies, windows doesn't even seem to recognise anything. but in these same ports my usb pendrives worked from bios boot up.
 
HolyHand said:
sure,

690LC says

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.

To find a driver for this device, click Update Driver.

location: Port_#0002.Hub_#0003

pretty sure this is my antec kuhler, haven't installed the software for that yet.


the unknown device says

IUSB3\ROOT_HUB30&VID_8086&PID_1E31&REV_0004&SID_84CA1043

IUSB3\ROOT_HUB30&VID_8086&PID_1E31&REV_0004

IUSB3\ROOT_HUB30&VID_8086&PID_1E31
Click to expand...

and another website says for these

That's an Intel device (all Intel devices have the 8086 ID). Further it looks like a USB3 hub (simple Google search on the PNP string). Drivers are available at http://www.intel.com/p/en_US/support/detect/
 
lude1962 said:
and another website says for these

That's an Intel device (all Intel devices have the 8086 ID). Further it looks like a USB3 hub (simple Google search on the PNP string). Drivers are available at http://www.intel.com/p/en_US/support/detect/
Click to expand...

the detection programme won't run at all, just keeps saying it failed. i downloaded java, the web plugin and even adobe. also tried on 3 different browsers and just won't run
 
You must log in or register to reply here.
Back
Top Bottom