Help please !!

Mint8 · 13 Jan 2018 at 16:09

I have a problem I am totally clueless on and hope someone can help me with.

A year go I built my own pc (my 2nd) and have had no problems with it until today.

The mobo is an ASUS Rampage V edition 10. I have been using the included Aisuite 3 to control the fans until after a win 10 update today it stopped working and so did one of the fans.

I d/l an updated version off the ASUS site but when it restarted during installation my keyboard and mouse stopped working - leaving me staring at the windows login screen.

I have tried plugging a simple usb keyboard in but even this won’t work other than if I use the safe boot button on the mobo to get me into the bios setup - but when I exit this the keyboard stops working and I am left staring at the login screen again. So totally stuck at this point.

The good news is all the fans are working !

Any help would be appreciated

Space Monkey · 13 Jan 2018 at 16:12

If you haven't overclocked then you could try a CMOS reset? Hopefully it's just a glitch?

Mint8 · 13 Jan 2018 at 16:28

Nope didn’t work

Keyboard and mouse work in the bios screen but go off when loading win 10

Space Monkey · 13 Jan 2018 at 16:29

Can you boot into safe mode and then roll back Windows to before the update?

Mint8 · 13 Jan 2018 at 17:03

Can’t get into safe mode because the keyboard doesn’t work when windows loads in

Steampunk · 13 Jan 2018 at 17:12

This has been caused by the last monthly Microsoft update that has broken AI Suite 3. The services should still be running in the background, but the front end to control it won't come up.

The fix is to either uninstall update kb4056892, or update to the new AI suite beta. There is info in this thread with various download links (depending which one is up at the moment as they are all getting heavily used).

I've just installed it on my Z87-Pro and it does fix things, but you will have to redo all your setting and you get a changed UI.

To recover your no keyboard situation, you may have to boot into safe mode and either use a restore point, or remove the old AI suite and install the beta version.

Edit: Here's a link to the Beta AI Suite on the Asus download storage site.

Edit 2: Final version is here.

Mint8 · 13 Jan 2018 at 20:06

Thanks for that.

Problem is I have managed to get to the recovery screen but when I go to the startup options screen and hit restart - I don’t get the 2nd screen that lets you choose an option I.e. safe mode - the pc just hangs . Then I reboot and I am back to the no keyboard or mouse problem.

I have tried using the restore point but it fails.

Looks like my only option is to reinstall win 10 which is a bit of a disaster.

Steampunk · 13 Jan 2018 at 20:16

Do a repair install rather than a full one? See if that will let you in to re-install AIS 3.

Mint8 · 13 Jan 2018 at 20:30

Tried that also - fails.

Reading the thread you linked someone else reinstalled aisuite after the win update like me and lost all usb in Windows but got it working after changing in bios but I can’t see how - any ideas ?

Just need 1 usb working in Windows to get past the login

Wonder if the ps2 port might work if I got an usb adaptor ?

Mint8 · 14 Jan 2018 at 11:39

Bit of an update for all those siting on the edge of their seats...

Found an old ps2 mouse which by using the os keyboard got me past the win 10 login screen

I uninstalled aisuite 3 but still no luck - it refuses to see my usb mouse or keyboard

Have also rolled back the win 10 update but again no usb mouse or keyboard

BongoHunter · 14 Jan 2018 at 11:43

I had a similar issue recently, in the software section of the ROG forums there's an AISuite cleaner utility - completely uninstall AISuite using control panel, reboot, then run the cleaner. Reboot one last time and install the latest V3 beta of AI Suite from the ROG forums (3.00.10 beta) - worked for me at least

Mint8 · 14 Jan 2018 at 12:34

Au suite3 now works but mouse and keys still no.

Win10 shows an error on various usb hubs but hitting repair just fails to resolve

Any ideas ? Wasted so much time on this now

BongoHunter · 14 Jan 2018 at 12:46

Mint8 said:
Au suite3 now works but mouse and keys still no.

Win10 shows an error on various usb hubs but hitting repair just fails to resolve

Any ideas ? Wasted so much time on this now

Tried reseting bios?

Mint8 · 14 Jan 2018 at 12:52

Yes - I have now realised the front panel usbs work but the ones on the back (i.e straight off the mobo don't) - once I get into windows.

Steampunk · 14 Jan 2018 at 13:30

Try redetecting your hardware, deleting all your USB stuff and rebooting, or installing the modded Intel drivers from this thread. I think you will need these ones, and you need to install as administrator.

Mint8 · 14 Jan 2018 at 14:26

Thx

Deleting the usbs showing the errors and rebooting did the trick ! Didn't need the drivers.

That's most of a weekend I wont get back

Steampunk · 14 Jan 2018 at 17:53

Mint8 said:
Thx

Deleting the usbs showing the errors and rebooting did the trick ! Didn't need the drivers.

That's most of a weekend I wont get back

Glad you got it sorted. MS broke it, but I bet that Asus were doing dodgy things in their code as well. The fact they brought out fixes quite quickly showed that there was stuff going on in AIS 3 that were a bit fast and loose.