Help! Printer not recognised after Windows 10 Upgrade

[Marakith]

Hello

I'd be really grateful for your help and advice. I have an HP Laserjet P3005 printer. I used to run Windows 7 on my PC but recently upgraded to Windows 10. I honestly can't be certain if the printer worked since the upgrade, but in the last couple of weeks it's stopped working.

When I connect the printer to my PC, I get this popup:

Under Device Manager, I have this glorious view:

The "Unknown USB Device" disappears when I pull the printer USB plug out, so I suppose it must be that.

I've looked on the HP site and found this page: https://support.hp.com/us-en/driver...et-p3005-printer-series/1846088/model/1846089

The page includes an MSI to ostensibly update the USB driver (Dot4x64.msi) but running this seems to have no effect. I've also tried installing the other drivers available on the site with no success.

The printer works on another computer (a laptop also running Windows 10) so there must be something screwed up with my install. I really don't want to reinstall my PC and would be really grateful for a pointer to a more elegant fix.

Thanks in advance!

 

[Marakith]

Thanks for the responses.

The exact same printer and cable work on another computer with Windows 10 installed.

I've done the uninstall and reinstall drivers thing a few times with no luck. I even ran the suggested MSI.

 

[Marakith]

Have you tried a different sub port?
Andi.

Yes.

 

[Marakith]

Yes.

So I wasn't lying when I said "Yes" - but what I didn't do was try a different port that wasn't part of the original motherboard.

I have a multi purpose front panel expansion slot thing that also has a USB port. The printer works through that. So it appears that the drivers don't properly support things on my ASRock Extreme3 Gen3 ( http://www.asrock.com/mb/Intel/Z68 Extreme3 Gen3/index.asp ).

Presumably, I need to update some drivers to make it work with Windows 10.