Help! Problems with new computer.

kc_kyle

kc_kyle

kc_kyle

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Joined
22 Dec 2010
Posts
103
To cut a long story short, I ordered a desktop, the components of which I chose myself, and had them all put together. I also got a new monitor too. So I connect the PC/monitor up as they should be, and switch it all on. PC is on, monitor is on, but I have no picture and the monitor doesn't recognise the input. After a few attempts and trying a few alternatives, I called the company's technical support and was advised to remove the motherboard's BIOS battery and then reinsert it after about 15 minutes. I tried that method twice and still no luck.

Does anybody have any idea what the problem could be and more important, how I can fix it? I can give additional info on the spec - I just simply didn't want to write it all down as I have no idea what's relevant.
 
The company put it together. I don't really want to have to send it back now that I've finally got though.

The monitor has a D-sub cable so I connected it to the VGA port on the desktop. My first thoughts were that I'd need to connect it via DVI or even HDMI perhaps...
 
I kept switching the channel between D-sub and DVI, but it made no difference. Windows is yet to be installed - I have the disc ready to do so, but can't without any picture. There's a kind of beep when the computer is switched on, as well as the LED light turning on and the fans starting up.
 
Unfortunately I don't have a second monitor. I tried putting my laptop through the monitor, but it has a history of not recognising monitors/beamers anyway.

It makes one single short beep.

The spec:

Motherboard: Gigabyte GA-880GMA-UD2H, AMD 880G, AM3 mATX
Processor: AMD Phenom II X4 955 Box, Sockel AM3
GPU: XFX RADEON HD 6850 775M 1GB DDR5 DP HDMI DUAL DVI PCI-E
PSU: XFX PRO750W Core Edition Full Wired Power Supply
RAM: 4GB Corsair XMS3 DDR3-1333 CL9

I think they're the only necesary components. Oh and the monitor is the BenQ G2420HDBL.
 
Yeah, it worked. Thanks a lot! Now, I'm trying to install Windows 7, but have hit a brick wall. They're asking me to pick the driver that it can be installed onto (i.e. the harddrive), but I can't find it. It's a WD 1.5TB one but it didn't come with an installation CD...
 
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