Help! Problems with new computer.

kc_kyle · 26 Jan 2011 at 20:53

To cut a long story short, I ordered a desktop, the components of which I chose myself, and had them all put together. I also got a new monitor too. So I connect the PC/monitor up as they should be, and switch it all on. PC is on, monitor is on, but I have no picture and the monitor doesn't recognise the input. After a few attempts and trying a few alternatives, I called the company's technical support and was advised to remove the motherboard's BIOS battery and then reinsert it after about 15 minutes. I tried that method twice and still no luck.

Does anybody have any idea what the problem could be and more important, how I can fix it? I can give additional info on the spec - I just simply didn't want to write it all down as I have no idea what's relevant.

R088ieS86 · 26 Jan 2011 at 20:55

Who put them all together? The company you ordered the parts from? or yourself? If it was the company then they should sort it.

TheCenturion · 26 Jan 2011 at 20:58

Does your monitor have to be connected by USB as well? My dell was like that.

Are you getting any beeps from your case speaker?

kc_kyle · 26 Jan 2011 at 21:02

The company put it together. I don't really want to have to send it back now that I've finally got though.

The monitor has a D-sub cable so I connected it to the VGA port on the desktop. My first thoughts were that I'd need to connect it via DVI or even HDMI perhaps...

TheCenturion · 26 Jan 2011 at 21:05

Some monitors have to be manually set to the right input. Are you sure you've got the monitor on the right 'channel'?

R088ieS86 · 26 Jan 2011 at 21:06

When you say the PC turns on, if speakers are attached can you hear windows loading up? (its chiming noise it makes) or do the fans just start spinning and the light come on?

kc_kyle · 26 Jan 2011 at 21:11

I kept switching the channel between D-sub and DVI, but it made no difference. Windows is yet to be installed - I have the disc ready to do so, but can't without any picture. There's a kind of beep when the computer is switched on, as well as the LED light turning on and the fans starting up.

TheCenturion · 26 Jan 2011 at 21:12

Is it just a single short beep, or a long beep or a series of beeps?

Have you tried a different monitor, or the same monitor with a different computer?

RJC · 26 Jan 2011 at 21:13

What are the specs of the system, does this use a external card or internal / onboard gpu.

R088ieS86 · 26 Jan 2011 at 21:14

Before you open up your PC do you have another PC you can plug your new monitor into test that it works?

kc_kyle · 26 Jan 2011 at 21:26

Unfortunately I don't have a second monitor. I tried putting my laptop through the monitor, but it has a history of not recognising monitors/beamers anyway.

It makes one single short beep.

The spec:

Motherboard: Gigabyte GA-880GMA-UD2H, AMD 880G, AM3 mATX
Processor: AMD Phenom II X4 955 Box, Sockel AM3
GPU: XFX RADEON HD 6850 775M 1GB DDR5 DP HDMI DUAL DVI PCI-E
PSU: XFX PRO750W Core Edition Full Wired Power Supply
RAM: 4GB Corsair XMS3 DDR3-1333 CL9

I think they're the only necesary components. Oh and the monitor is the BenQ G2420HDBL.

RJC · 26 Jan 2011 at 21:28

Were is the monitor connected, to the motherboard DVI / VGA ports or the gpu ports.

kc_kyle · 26 Jan 2011 at 21:32

The motherboard.

RJC · 26 Jan 2011 at 21:34

Connected the monitor to the 6850, with this installed the motherboard gpu probably would be disabled.

kc_kyle · 26 Jan 2011 at 21:39

I don't know what connection is coming from the 6850, but it's not compatible with my D-sub cable...

TheCenturion · 26 Jan 2011 at 21:40

6850 probably uses DVI mate. Do you not have a DVI cable or a converter cable?

VaderDSL · 26 Jan 2011 at 21:41

you'll most likely need a DVI-VGA adaptor, fairly cheap, fairly easy to find.

RJC · 26 Jan 2011 at 21:42

Did you not get one of these below with the system:

The other option is to remove the card from the machine and use the onboard gpu.

kc_kyle · 26 Jan 2011 at 21:46

It doesn't look like it. I'll have a look tomorrow and see if that does the trick. Thanks guys!

kc_kyle · 27 Jan 2011 at 15:32

Yeah, it worked. Thanks a lot! Now, I'm trying to install Windows 7, but have hit a brick wall. They're asking me to pick the driver that it can be installed onto (i.e. the harddrive), but I can't find it. It's a WD 1.5TB one but it didn't come with an installation CD...