Help - rear ended!

Looking into the body shop the insurers have passed my details onto and unsurprisingly seem very body work orientated, do these places also carry out mechanical/structural inspections? Will they just farm it out?
 
Dunks said:
Looking into the body shop the insurers have passed my details onto and unsurprisingly seem very body work orientated, do these places also carry out mechanical/structural inspections? Will they just farm it out?
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They will have someone who will sign it off to be structurally safe, either in house or brought in.
 
A family friend is due in court shortly. He used the accident management company recommended by his insurer (admiral) & the at-fault parties insurer is refusing the hire car costs that have been run up. I don't have all the details but it sounds like a nightmare and is causing a lot of stress.

When I've been involved in non-fault accidents I've always gone direct to the 3rd party insurer, and always been treated well, immediate hire car & great communication, verging on desperate (for you not to call an AMC)
 
Getting a VW Scirocco from Enterprise shortly, to replace the Z4. They initially offered an Insignia, which looks quite nice, but my request of an automatic means a car of that size would be another day or so!

Another question, when the crash happened a small amount of steam/vapour seemed to come out from the top of the bonnet at the windscreen on the driver's side, it wasn't continuous even with the engine running after the impact.

When driving back everything felt fine, coolant levels were good, temperature was fine, anyone experience something similar?

I'm thinking maybe the impact caused a joint to briefly separate somewhere allowing a release of steam or exhaust gases?
 
Ricochet J said:
Insist that a BMW dealer does the work.
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Dropped the keys for them to come and collect the car, will see how they are first!

Ended up getting a Golf estate GTD, quite nice actually but a tank compared to my Z4! But it's definitely very nice being in a 12 year old newer car!
 
So unsurprisingly the insurer is deeming it a total loss. Body shop is quoting £3700 Inc VAT, insurers are valuing the car at £3600.

I've asked the body shop for the breakdown of the quote, the place seems to only deal with or specialise in insurance repairs so I want to see how the pricing looks, and what needs replaced.

I've had a look on eBay at a boot lid in perfect condition is £60, a bumper is £90 and rear quarter around £100. I'm assuming the body shop will be using new OEM pattern parts that will require spraying.

I've just recently ploughed £800 into the car for a clean MOT pass two months ago :(
 
Liquidfox said:
I spoke to their insurer, emailed over the quote I'd gotten from the BMW workshop and my detailer (for the ceramic coating), had it accepted, dropped off the car at the bodyshop on the scheduled day, the hire company came and picked me up and took me to the hire car and that was that. Dropped it back off 3 days later, took a taxi back to the bodyshop and invoiced the insurers for it. All done and dusted.
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out of interest (having not had to make a claim) what happens if you miss a day of work having to sort all that out

can you just add that to your claim somehow or would you need to request payment from the driver and/or potentially take them to "small claims court"/country court?
 
Look at the option of cash in lieu if they won't budge on the total loss. That way it stays off the write off registry and you can get it repaired somewhere else, and potentially cheaper.
 
Amos91 said:
Look at the option of cash in lieu if they won't budge on the total loss. That way it stays off the write off registry and you can get it repaired somewhere else, and potentially cheaper.
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Don’t believe Admiral ‘allow’ that. I know they dispose of cars without the option for buy back.
 
Amos91 said:
Look at the option of cash in lieu if they won't budge on the total loss. That way it stays off the write off registry and you can get it repaired somewhere else, and potentially cheaper.
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Hyburnate said:
Don’t believe Admiral ‘allow’ that. I know they dispose of cars without the option for buy back.
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My insurer is Admiral but I have been dealing with the 3rd party insurer through the companies fleet management and insurer broker company and they've said cash in lieu is an option.

I'm waiting on the full breakdown from the body shop to see what needs repairing, I know for a fact I can have a boot lid, bumper and rear quarter in the right colour for less than £300.
 
div0 said:
I don't understand why there isn't more regulation of the ways insurance companies and accident management firms interact with one another. Insurance companies should be encouraged work together and allow the appropriate insurer to manage costs. Accident management firms should only really be needed if there is a dispute over how the claim is being handled.

Sadly the current system often results in over inflated costs, which are ultimately covered by higher premiums.
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There is lots of regulation, AM's are governed by the FCA for a start and if the insurer is a member of the ABI then they are goverened by the GTA which sets out the rules and included things such as the cost of hire.
 
So as I thought, the quote is ridiculous. They seem to be charging £180 for a parking sensor, they look to be about £15-20 each, although probably non OEM but good enough for me. £600 for a bumper when there are perfectly good ones on eBay for £100.

Am I able to take the car elsewhere for alternative quotes at this stage? Or should I just try and get cash in lieu and fix it myself and avoid having it listed as category N.
 
They're going to get back to my regarding cash in lieu. The body shop have also quoted £150 for a new tyre, even though it's a Potenza runflat 18" 255, hardly a 20" Pilot Sport 4S. Tyre looks fine also, so not sure why they need to replace it.

They're also quoting a refurb of the rim even though the kerbed damage was already there prior to the accident...
 
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