HELP REQUEST! - Monitors going black, no signal, no keyboard input, and only discord stays working

Curtis vincent · 22 Jul 2020 at 19:36

Curtis vincent · 22 Jul 2020 at 19:37

Having an issue that has cropped up in the last few days and tends to happen after the PC has been on for a long time, mostly late at night, has happened once on startup. Basically with no warning, all three of my displays stop receiving any input, so black screens all round, all audio cuts out except discord chat. Only way to get out is a hard reset. Had the system running on the same spec for a year or two now with no issues, also noticed that performance across the board seems to be worse than normal, although I just updated the drivers for my gpu so it may be that but not sure.

Appreciate any help

Specs as follows:

ASUS MAXIMUS X FORMULA

I7 8086K INTEL PROCESSOR @ 5Ghz

32GB Gskill Trident Z RGB DDR4 4000Mhz RAM

Corsair m510 1 TB M.2 PCIE SSD

WD BLACK 3TB 7200 RPM HDD

EVGA SUPERNOVA P2 750W PLATINUM RATED

NVIDIA RTX 2080TI WATERCOOLED

Curtis vincent · 22 Jul 2020 at 19:38

Image at the start is where I have sourced the route of the problem, seems to be cpu power issues, be grateful if anyone could tell me what this means and/or what to do about it

Curtis vincent · 22 Jul 2020 at 20:58

Tetras said:
Do you mean you updated your drivers before it started to happen, or after?

Is the PC on in that time? Like does it go to sleep, or is it doing something?

Performance issues have been since, but the actual system crashing was happening before. Pc is still on, but nothing responds, no display they all say no signal, and no mouse or keyboard input does anything.

Curtis vincent · 23 Jul 2020 at 15:04

I cant, they may well be, but it makes no difference to the issue whether they do or not, because the system enters an unusable state. display adaptor drivers stop working. but it doesnt matter whether I use a display cable from my mboard or gpu I still get no signal

Curtis vincent · 23 Jul 2020 at 15:16

Stubbsy said:
So how do you know that discord is working?
I'm just trying to understand whether you're certain that it's a graphics output issue or it's something more fundamental.

Because its happened when ive been in discord and my friends could still hear me and me them, despite no other audio from anything else coming though.

I dont know what it is thats why im posting here, to see if anyone has any ideas or solutions

Curtis vincent · 23 Jul 2020 at 15:38

I have 3 displays connected and a TV occasionally, all do it at exactly the same time. When it has happened, its been after a while of gaming, or working using 3d programs like substance painter or maya, and always in the evening, except on one occasion when it did it immediately on startup.
Just checked and no mboard output so would explain that at least

Curtis vincent · 23 Jul 2020 at 16:36

Its a reference 2080ti with waterblock, bought from OCUK about 1.5 years ago
average temps are about 45 degrees, normally maxes out around 60-70 under load as ive got the whole thing on a liquid loop.

Curtis vincent · 23 Jul 2020 at 18:26

Nope, straight in to the rear IO, but Ill try that as well anyway

Curtis vincent · 23 Jul 2020 at 20:01

Haven't had the issue in a day or two now, I did an error check on my ssd with the windows install on yesterday and it found errors, so maybe that was it.

And thanks lol, I'm a games art student at uni, and I commute from home so i was really lucky in that I could use my maintenance loan to partly fund it , has definitely helped being able to work at full speed from home during Corona

Curtis vincent · 23 Jul 2020 at 23:45

Potentially yeh, although its not a crazy oc, 5 ghz, which its rated to do out the box. although ive had it on for a while now with no issues. my performance in games across the board is really bad at the moment too, Im getting about 30fps in destiny 2 on max settings at 4k, yet other people are gettting about 90fps or so with a similar spec to me

Curtis vincent · 24 Jul 2020 at 00:02

Maybe this is pointing at my performance being sub par for the card

Curtis vincent · 24 Jul 2020 at 23:41

so it seems like it may have been cpu overheating causing the black screen issues, dialled back my OC and cpu max temps have dropped a tad and a crash is yet to happen. Still sorting out my poor GPU performance though. This seems pretty horrendous for a 2080ti

Curtis vincent · 25 Jul 2020 at 11:35

ive got 2 360mm rads with 6 fans ( 3 intake, 3 exhaust) and I recently did try the paste just to see and it didnt do anything

CHecked yesterday for dust and it was remarkably clean.

looked at MSI afterburner today and not sure if its normal or not, but under load the card rarely ever goes over 700mv and struggles to reach even 1700 Mhz, even though the temps never really go above 50 degrees or so

Curtis vincent · 25 Jul 2020 at 14:21

Games like destiny 2, modern warfare, total war, 3d mark etc

And 3d programs such as Maya, zbrush, and substance painter

Curtis vincent · 25 Jul 2020 at 16:25

well, spent hours on a live chat with Nvidia trying everything, and they are now confident its a GPU issue, and have asked me to try and get a return

Curtis vincent · 30 Jul 2020 at 12:23

UPDATE.

Spoke with Nvidia on live chat for hours, they said they were confident it was a GPU issue, not sure what the issue is exactly, but they said they were certain it could only be the GPU, so its on its way back to overclockers for RMA

Curtis vincent · 30 Jul 2020 at 12:23

UPDATE.

Spoke with Nvidia on live chat for hours, they said they were confident it was a GPU issue, not sure what the issue is exactly, but they said they were certain it could only be the GPU, so its on its way back to overclockers for RMA