HELP REQUEST! - Monitors going black, no signal, no keyboard input, and only discord stays working

Curtis vincent

Curtis vincent

Curtis vincent

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1 Mar 2019
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534
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Having an issue that has cropped up in the last few days and tends to happen after the PC has been on for a long time, mostly late at night, has happened once on startup. Basically with no warning, all three of my displays stop receiving any input, so black screens all round, all audio cuts out except discord chat. Only way to get out is a hard reset. Had the system running on the same spec for a year or two now with no issues, also noticed that performance across the board seems to be worse than normal, although I just updated the drivers for my gpu so it may be that but not sure.

Appreciate any help

Specs as follows:

ASUS MAXIMUS X FORMULA

I7 8086K INTEL PROCESSOR @ 5Ghz

32GB Gskill Trident Z RGB DDR4 4000Mhz RAM

Corsair m510 1 TB M.2 PCIE SSD

WD BLACK 3TB 7200 RPM HDD

EVGA SUPERNOVA P2 750W PLATINUM RATED

NVIDIA RTX 2080TI WATERCOOLED
 
Do you mean you updated your drivers before it started to happen, or after?

Is the PC on in that time? Like does it go to sleep, or is it doing something?
 
Tetras said:
Do you mean you updated your drivers before it started to happen, or after?

Is the PC on in that time? Like does it go to sleep, or is it doing something?
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Performance issues have been since, but the actual system crashing was happening before. Pc is still on, but nothing responds, no display they all say no signal, and no mouse or keyboard input does anything.
 
How can you tell that the mouse and keyboard don't do anything if there is nothing on the monitor?
I don't think that event 55 is an issue anyway, it's just the PC logging what the processor's capabilities are. My 3700X does the same - generates 16 event 55s on startup, one for each core.
 
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I cant, they may well be, but it makes no difference to the issue whether they do or not, because the system enters an unusable state. display adaptor drivers stop working. but it doesnt matter whether I use a display cable from my mboard or gpu I still get no signal
 
So how do you know that discord is working?
I'm just trying to understand whether you're certain that it's a graphics output issue or it's something more fundamental.
 
Stubbsy said:
So how do you know that discord is working?
I'm just trying to understand whether you're certain that it's a graphics output issue or it's something more fundamental.
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Because its happened when ive been in discord and my friends could still hear me and me them, despite no other audio from anything else coming though.

I dont know what it is thats why im posting here, to see if anyone has any ideas or solutions
 
Prove to yourself that it's not the monitor by connecting a different display like your TV or another monitor.
If you suspect it could be the monitor (maybe you accidentally set to to sleep mode on a schedule?) reset it to factory settings. Does it happen after about the same amount of usage time or around the same time of the day?

Once you've shown that its not the monitor (because your TV does the same) then we need to figure out if it's your gpu or not. Out of interest, does the MB video output normally work? You mentioned that when this happened you tried plugging your monitor into the MB video output... Sometimes they're disabled when you have a GPU plugged in anyway.
 
I have 3 displays connected and a TV occasionally, all do it at exactly the same time. When it has happened, its been after a while of gaming, or working using 3d programs like substance painter or maya, and always in the evening, except on one occasion when it did it immediately on startup.
Just checked and no mboard output so would explain that at least
 
Its a reference 2080ti with waterblock, bought from OCUK about 1.5 years ago
average temps are about 45 degrees, normally maxes out around 60-70 under load as ive got the whole thing on a liquid loop.
 
Are your keyboard and mouse plugged in via hubs? Go into Device Manager, look in the Properties of each USB device and hub, go to the Power Management tab and turn off 'Allow the computer to turn off this device to save power' for all USB hubs and devices.
 
Curtis vincent said:
Its a reference 2080ti with waterblock, bought from OCUK about 1.5 years ago
average temps are about 45 degrees, normally maxes out around 60-70 under load as ive got the whole thing on a liquid loop.
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Sorry, I didn't read properly. You did say 2080. You've built a very nice setup there. Most people wouldn't be able to afford that build now, nevermind 18 months ago. I'd be very annoyed with the problem you're facing.

I wonder if you have a spare SSD kicking around that you can install windows on, and an earlier release of drivers? Would be good to know if it's a software issue or hw.
 
Haven't had the issue in a day or two now, I did an error check on my ssd with the windows install on yesterday and it found errors, so maybe that was it.

And thanks lol, I'm a games art student at uni, and I commute from home so i was really lucky in that I could use my maintenance loan to partly fund it , has definitely helped being able to work at full speed from home during Corona
 
Potentially yeh, although its not a crazy oc, 5 ghz, which its rated to do out the box. although ive had it on for a while now with no issues. my performance in games across the board is really bad at the moment too, Im getting about 30fps in destiny 2 on max settings at 4k, yet other people are gettting about 90fps or so with a similar spec to me
 
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