help transfering from sky broadband

blackster

blackster

blackster

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Joined
19 Oct 2003
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552
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Hi Folks I'd like some help here please on how to switch my broadband.

I'm currently with sky for my phone line and broadband,

I want to move the broadband as it's become that slow I'd be better going back to the 56k days.

I've been told by sky that I'm "Fully Unbundled" to skys network even though I've technically got a BT Installed line going to my house.

I'd like to move over to Bethere broadband, my exchange is enabled but because I'm connected to sky it's not showing that I have a BT line.

Now I've explored a few options here :

First one :

I tried to stupidly move back over to BT last week for my line rental.

They said that I'm on a LLU based line and that I would need to be moved over at the exchange (No cost to myself)

They also pointed out that it would cost me £21.50 per month (charged quarterly) for the line rental and anytime call plan + £2.50 calling buffer and something else that I've forgot about, this would also be a 12 month contract but they would cease my sky broadband and enable me to sign upto Bethere for the broadband.

After consideration and finding out some of BT's hidden charges for caller display and also paying £59 upfront which I wouldn't get back after the 12months because any advance charges and not refundable I decided to cancel it on the very same day.


So I'm back to square one

Now I'd like some help on which way is the best to enable me to switch my broadband over to Be.

My dads on Be Broadband and he's also got sky talk line rental (he swapped from BT last year) but his line is not fully locked to sky.

He's suggested moving over to the post office for my BT for a month or so, sign up to Be then move back to sky again for my phone (as post office doesnt offer anytime plans)

It's quite a strain on the brain getting.

Please could anyone help

Thanks
 
post your current line stats from your router and that will show some information about your current line.

Assuming your unbundled with Sky, moving to another unbundled provider (be) won't "in theory" make any difference to your internet speeds.
 
Stats from router:

DownStream Connection Speed 1070
UpStream Connection Speed 198

I've contacted sky, theres no problems, it's a new line only installed about 15 months ago by BT, I'm on a LLU Line controlled fully by Sky with phone and broadband.

They said theres no problem with the line

I think it's sky's service tbh, Just would like to know the best method to switch to Be and any charges.

Thanks
 
can you post the actual router stats.

Should look like this

ADSL Link Downstream Upstream
Connection Speed 6144 kbps 798 kbps
Line Attenuation 41.0db 24.4db
Noise Margin 8.6db 6.9db

or something like that.

That will show a lot of information. As I said before switch from one LLU provider (sky) to another (be) will not any major difference as the distance to the exchange/quality of your line etc will not be any different.

Do you have an extensions connected to the master socket for phones
Have you tried connecting your router to the master socket (i.e taking the faceplate off etc)
Have you tried changing the filters on the line?
 
blackster said:
Stats from router:

DownStream Connection Speed 1070
UpStream Connection Speed 198

I've contacted sky, theres no problems, it's a new line only installed about 15 months ago by BT, I'm on a LLU Line controlled fully by Sky with phone and broadband.

They said theres no problem with the line

I think it's sky's service tbh, Just would like to know the best method to switch to Be and any charges.

Thanks
Click to expand...

We need to see your full line stats from the router, something looks seriously wrong with those stats as the upload is not what I would expect to see...

If your line really is so slow it feels like dial-up is sounds like its more than the ISP that's the issue, also as we know your phone line etc has been moved over then you must be on their LLU network which is very good from my experience.

I would check all the filters, ideally replace them or at least remove some and see if it improves etc, change the one on the router.

Have you tested the router in the master socket to see if this improves your speed?

How far from the exchange are you and which speeds were you advised when you signed up? I can't see you getting anything faster on Be if its distance that's the issue..
 
Have you tried using the the Test socket hole ( i think that is called) behind the panel of the Master Socket? It is always best to have the router plugged into the Master Socket at least.

Perhaps your extension sockets (if you have any) are faulty.

Like What Gamesaregood has said, distance from the exchange is also a factor for Broadband speed. Have you tried testing your speed at different times of the day? For example at non peak times?

What does 'Fully Unbundled' mean btw?
 
long shot but are you on the unlimited package with sky, if not maybe they are slowing it down to keep you in check
 
hyperst said:
long shot but are you on the unlimited package with sky, if not maybe they are slowing it down to keep you in check
Click to expand...

Sky wont traffic shape (throttle) their own LLU service. It's effectively BT that is throttling our service Hyperst :mad:

Back on topic it could well be a number of things causing the OP's service to run slow, as has been said we really need to confirm connection to the master / test socket and see some further line stats.
 
right first off everyone,

I cannot get these stats from my router (it's a sky type sagem model)

It only displays the router stats with upstream and downstream information (no mention of Db and like noise)
Other details mentioned and MAC address, IP, LAN and Firmware information.

As regards to the testing of the line, yes I've tried connecting to the main box which is coming into my house right into my home office, it's a brand new BT installed main box with in built microfilter, I've tried removing two screws and plugging the router directly into the "hole" socket, this does nothing to improve anything, I've two phone extensions coming from the main box, all have microfilters and I've tried disconnecting them, used spare mircofilters and also check the wiring behine the main box just incase any have come loose (there is two small wires going from the black BT cable into the main box)

I've tried using speedtest and get just over 1mb and dire upload speeds, I posted the router speed stats in my last post.

I've also tried changing the modem line with another one from my netgear router that I had spare.

I'm connected to skys "unlimited" service, I've used my desktop PC, netbook and Macbook Pro and all give the same stats with speedtest, videos take forever to stream from sites such as youtube, my other half also uses facebook and fines it painfully slow.

I've tried doing firmware upgrade (it's the newest and current one)

I've tried unplugging the router and leaving it unplugged for 20 mins, I've tried re-setting it.

I used to be on Virgin 20mb line and only moved across at the time because sky was offering a better deal for the phone and broadband plus I wanted to move over to sky HD

I've been told by BT that be use there own equipment at the exchange and that it won't be on the same system as sky's

The line going to my house is in good order and the exchange is about a mile away.

One thing that I will mention is quite a lot of people on my street are on SKY, I know this because my laptops pickup lots of SKY access points from peoples routers etc.

I've come to the point where I've just give up with the service and as originally posted that I would like to know the best and cheapest way to change over to a BT enabled line and over to Be.

I don't want to move back to Virgin BB as they throttle and packages are expensive just for the broadband.

Btw : Sky report no fault with my phoneline or broadband connection, I contacted them yesterday to question my ceased BT order and I told them that I was getting dire speeds, they said that basically it would be upto 24mb and to live with it, they didn't blame me for wanting to move connection.



Thanks for your time
 
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