[HELP] Trying to return faulty components, why is it so difficult?

No interest on our finance unless it is not paid back within the terms and conditions etc, people prefer this option to not pay out a one lump sum and just pay it off with small payments. I guess this is the same as to using credit cards, all down to personal preference I guess. :)
 
5UB said:
No interest on our finance unless it is not paid back within the terms and conditions etc, people prefer this option to not pay out a one lump sum and just pay it off with small payments. I guess this is the same as to using credit cards, all down to personal preference I guess. :)
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Ah I see, well you can't argue with interest free.
 
Credit cards are the devil! Besides I'm young and I can't get the kind of limit that would protect the purchases I make, I used to do £500 purchases four days in a row if I was doing a build for someone or whatnot but the banks and stores HATED it XD Kept freezing my purchases :(

Now I just pay outa my own bank, so I cannot afford to rebuy components :(
 
It is all down to personal preference again, we like to give lots of options so we can try and cater for everyone.

Lots of people use finance, lots do not, so it is there for people who want to use it. :)
 
Finally found out the cause of the issue! Got this e-mail today from ASRock technical support. (You guys have the board and CPU at the moment though).

Will OCUK fix that for me?

Hello,

It looks like you need a new BIOS version to support your CPU.
http://www.asrock.nl/mb/cpu.asp?Model=X79 Extreme4

We can send you a new BIOS chip, with BIOS 1.60. This will support your CPU. Then you can simply remove the BIOS chip, and plug in the new one. Please see attached PDF. Please give me your address if you would like to receive a new BIOS chip. Thanks.

If you have an extremely friendly dealer, maybe they can update the BIOS for you, while using an already supported CPU. Then you do not have to wait for the new chip to arrive.

Best regards,
ASRock Support

ASRock Europe B.V.
Bijsterhuizen 3151
6604 LV Wijchen
The Netherlands
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5UB said:
I believe there is some mis-understanding here. We do not charge money to test items. Items are tested for free under warranty and if faulty then we obviously replace the fault items. We only charge £12.50 if the items are not faulty.

If you are returning the motherboard and the processor under one RMA and one of the items is faulty and one of the items is not. Then you will not be charged.

As for the delivery costs, keep the receipts! We can usually refund the delivery if the items are faulty goods!

I hope this is clear now.
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Not to hijack this thread but since you mentioned this, I just want to know how I would go into claiming refund for the delivery? because, I had an RMA case and I already received the replacement but I was never asked about the delivery receipt.:mad:

This things should have been mentioned together with the RMA number confirmation.
 
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