Hey there Psypher5.
When I called, I just dialed 150 or whatever the main Virgin Media number is, then waited for the "moving house, or canceling Virgin Media services" option to be listed in the menu.
As soon as I got through, I was asked why I would like to cancel Virgin Media, and I said that I could get "up to" 8-16Mbit broadband from Sky or "up to" 24Mbit broadband from Be. They immediately marked up my 4Mbit connection to a 10Mbit one and listed the price as £15 instead of £34.
They asked me about my phone package and I said that we are on talk unlimited (XL) and that we were happy with it, so that stayed at £25 per month, but we are planning to lower that package anyway.
They also asked about our TV package, and we told them we use Sky for our TV service. No change.
Basically, our original package was: -
Talk Unlimited Phone: £25/month.
Telewest Blueyonder
4Mbit: £25/month.
Total: £50/month.
Now it's been upgraded to: -
Talk Unlimited Phone: £25/month.
Telewest Blueyonder
10Mbit: £15/month.
Total: £40/month.
If we had kept ther broadband package at 4Mbit, they would have lowered that to £12/month and the overall bill would be around £37/month. The might have also offered us a deal on our phone package if we hadn't said we are happy with it, but we are, though it'll cost about £10 when we downgrade it and the total package will end up costing £25/month.
If you ask me; You got 10Mbit and whatever phone package for £27/month with a free TV package. I would be very happy with that, as it's a good deal. I'll ask the card holder if she's willing to send you the info though.
