Help with 5850..

MOOGLEYS · 31 Mar 2011 at 21:39

I have just purchased one of the MSI 5850 Frozr cards and i'm having a weird problem. I have set up an RMA but I wan't to be 100% sure its a fault before I send back as the 5870 I sent back was no fault found and is costing me to get a refund.

When I first installed the card only one fan was running, The running fan was very loud as it was compesating I believe for the other one.? After a bit of running furmark the other fan started working and has been since to a fashion.

What the card does is both fans run fine until it hits 75.c in furmark then the same fan as before shuts down and the temps climb to around 78.c then the fan kicks back in and both run fast until it cools to 70.c then the fan turns off again and the process repeats.

When I quit furmark the fan does not re-start until the card has dropped quite a bit of temp. Then all is ok again.

With just the drivers installed the fans are very noisy even just in windows I have had to install a custom profile using afterburner to control the speed.

The card also makes quite a lot of capacitor whine even though it states on the box it cannot ? there is lots of buzzing when running fur-mark. My PSU is a brand new Corsair TX 650w and should be more than up to the job.

If anyone has experience of these cards can they let me know if this is normal or should I carry on with the RMA just wan't a bit of input as so far its cost me nearly £30 to try and get a working GPU and funds are running low...

Cheers

j.col · 31 Mar 2011 at 21:52

hi moogleys
you can change the fan speeds with msi afterburner.
just whack the fan speed upto 60% and see if both are running

i actually set up a fan profile, with me choosing the fan speeds at certain temps.
i leave my fan at 20% until 30.c and then it rises to 60% at 60.C and so on

but the fan starting and stopping does sound strange to me
i only have a reference one, so i am not the best one to advise you,
so good luck

MOOGLEYS · 31 Mar 2011 at 22:43

Hi mate cheers for the reply, I have made a Video to show what is going on as it is really weird. I'm sure this is not meant to happen but knowing my luck it will be fine if I RMA it like my 5870 that had green squares everywhere.

Excuse my Horrid voice bit of a cold at the moment but it shows what is happening...

BISH422 · 31 Mar 2011 at 23:12

Hi, i have the same card, purchased in Dec 2010, both my fans spin the same all the time,
Temps @775/1125

Heaven = max 56 C
Furmark (5 mins) max 49 C

ive never noticed either fan stop and start again, (although untill now never looked) but after just running heaven and furmark while watching fans, neither stopped at any point.
Tbh those temps look way to high.
i would maybe ring OcUk and get some advise, before sending back, as the postage does add up if they find no fault.

MOOGLEYS · 31 Mar 2011 at 23:13

The fan has stopped working completely now..

I'm going to have to RMA this and see what happens.

MOOGLEYS · 31 Mar 2011 at 23:15

BISH422 said:
Hi, i have the same card, purchased in Dec 2010, both my fans spin the same all the time,
Temps @775/1125

Heaven = max 56 C
Furmark (5 mins) max 49 C

ive never noticed either fan stop and start again, (although untill now never looked) but after just running heaven and furmark while watching fans, neither stopped at any point.
Tbh those temps look way to high.
i would maybe ring OcUk and get some advise, before sending back, as the postage does add up if they find no fault.

Hi, thanks for the input the temps are very high it is now idling at 39.c in windows with the side of the case removed and only one fan spinning.

I rang for some advise on the 5870 and was told its deffinately faulty and should be RMA'd and that was no fault found even with my evidence video so that cost me £20 to get it sent back.. :mad:

Edit - 2nd fan is now spinning again, I give up it's going back not much more I can do....

bigjimmyauk · 31 Mar 2011 at 23:17

Hi moogleys

Is there anychance you can get a friend to try the cards for you in their rigs? I'd help you myself but live too far away.

possible things i would try first tho

try a diiferent pci-e slot
re-install the driver

Are the fans performing normally using the afterburner fan profiler.

goto settings>fan> tick enable user defined software automatic fan control.The just create a graph that goes through 30% fan to 100% from 25 to 70 degrees C

then run furmark and see if they work properly, Afterburner overides any fan profiling from bios or drivers. So if the fans still don't work properly when using this method then there is definately something wrong with the card

*edit* capacitor squeal settles down over time my 5850 used to squeal a lot but dosen't do it anymore

MOOGLEYS · 31 Mar 2011 at 23:22

bigjimmyauk said:
Hi moogleys

Is there anychance you can get a friend to try the cards for you in their rigs? I'd help you myself but live too far away.

possible things i would try first tho

try a diiferent pci-e slot
re-install the driver

Are the fans performing normally using the afterburner fan profiler.

goto settings>fan> tick enable user defined software automatic fan control.The just create a graph that goes through 30% fan to 100% from 25 to 70 degrees C

then run furmark and see if they work properly, Afterburner overides any fan profiling from bios or drivers. So if the fans still don't work properly when using this method then there is definately something wrong with the card

Hi mate

I tried the 5870 in my friends i7 Rig and it did exactly the same, that Rig runs a 5970 with no issues so I thought 2 pc's same fault must be the card but nope it was NFF... :confused:

Its being delivered back to me tomorrow so I can have another go..

I only have one pci-e on my board, I have tried doing a complete driver clean and re-installing the 11.3 & 11.4 beta drivers both giving the same results.

I have set up profiles in afterburner and unless I manually set the fan to 100% the 2nd fan still shuts down, at 100% the card reaches 65.c and both fans still spin using furmark..

bigjimmyauk · 31 Mar 2011 at 23:28

very weird but sounds like a problem with the card.

a lot of people have said overclockers said there card was ok when it was not. Some people have directly rma'd them to the manufacturer with success but obviously this is gonna cost you more money again.

Situations like this are always a PITA

MOOGLEYS · 31 Mar 2011 at 23:32

bigjimmyauk said:
very weird but sounds like a problem with the card.

a lot of people have said overclockers said there card was ok when it was not. Some people have directly rma'd them to the manufacturer with success but obviously this is gonna cost you more money again.

Situations like this are always a PITA

If the 5870 comes back and is still faulty I will be less than immpressed tbh it had major graphical curruption on two completely different pc's and has cost me £10 postage to return and then £10 testing fee OC charge.
I have a nice selection of pc's i'm going to try them all in tomorrow and see where i'm at as i'm hitting a wall at the moment.
I also have a new MSi R5850 coming tomorrow so I will be able to directly compare the two.

I just wan't this damn thing done and get on with playing some games...

-Aura- · 31 Mar 2011 at 23:36

Hey m8, send a link to this post ... video evidence! Even Judges take video evidence as well, evidence!

MOOGLEYS · 31 Mar 2011 at 23:43

auraindigo said:
Hey m8, send a link to this post ... video evidence! Even Judges take video evidence as well, evidence!

I have videos for everything even the 5870 in two systems failing.. I will make videos tomorrow and see what results I get. I can test the cards in a number of systems, luckily being in the forces means lots of people in the block with pc's galore..

I'm not after anything but a working Gpu and Oc's service so far has been very good and very helpfull, so hopefully this can be sorted out and I will end up with a working Gpu....

bigjimmyauk · 31 Mar 2011 at 23:45

MOOGLEYS said:
If the 5870 comes back and is still faulty I will be less than immpressed tbh it had major graphical curruption on two completely different pc's and has cost me £10 postage to return and then £10 testing fee OC charge.
I have a nice selection of pc's i'm going to try them all in tomorrow and see where i'm at as i'm hitting a wall at the moment.
I also have a new MSi R5850 coming tomorrow so I will be able to directly compare the two.

I just wan't this damn thing done and get on with playing some games...

What card was the 5870 was it a factory overclocked one?

BISH422 · 31 Mar 2011 at 23:46

update running furmark for 5mins while i posted the first time my temps were stable at 49 c after 10mins temps shot up to 64 C.
i then downloaded lastest version of furmark 1.9.0 and ran burn in test, and temps now max 65 C, which is the highest ive ever seen temps, so i ran heaven again and temps were same as before 56c.
i know this doesnt help you much just thought i would repost my findings, as at first my temps looked a lot lower than yours

MOOGLEYS · 31 Mar 2011 at 23:47

bigjimmyauk said:
What card was the 5870 was it a factory overclocked one?

No mate it was the XFX 5870 same one that's on special for £150 a week after I paid £160 without the game :mad:

Its nice that OC keep lowering the prices but so soon is a little bit of a micky take tbh..

bigjimmyauk · 31 Mar 2011 at 23:54

MOOGLEYS said:
No mate it was the XFX 5870 same one that's on special for £150 a week after I paid £160 without the game
Its nice that OC keep lowering the prices but so soon is a little bit of a micky take tbh..

Did you try lowering the core clocks a little and see what happened to the green squares.?

MOOGLEYS · 31 Mar 2011 at 23:59

bigjimmyauk said:
Did you try lowering the core clocks a little and see what happened to the green squares.?

No mate left it all at stock. Will have a look into that tomorrow but that should have shown up on testing..

Tomorrow will shed the light........ Maybee

bigjimmyauk · 1 Apr 2011 at 00:02

MOOGLEYS said:
No mate left it all at stock. Will have a look into that tomorrow but that should have shown up on testing..

Tomorrow will shed the light........ Maybee

I very much doubt OcUK would mess around with the clocks to test the cards i think it would be a case of install the card run a few benchies and see what happens.

MOOGLEYS · 1 Apr 2011 at 00:08

bigjimmyauk said:
I very much doubt OcUK would mess around with the clocks to test the cards i think it would be a case of install the card run a few benchies and see what happens.

Fair enough, When I first installed the 5870 it ran crysis 2 for about an hour with no issues. It then blue screened and then re-set the pc and after that I got the Green curruption on screen in two seperate pc's straight away...

This is a really bad video showing it currupting and then re-starting I have better just not uploaded them to youtube yet...

V F · 1 Apr 2011 at 00:21

It wasn't an overclocked card anyhow.