Not exactly sure what a gorm is, but from your posts I assume you have never had a job where you dealt with customers before because empathy is one of the most important things you need to have, or at the very least demonstrate an understanding of.
Well it's up to you what to put there in the end as you know the role you're applying for a lot better than us...
In that case I would say empathy would be great to put down, one of the key interpretations of empathy is being able to "put yourself in someone else's shoes" or "see things from their perspective" definitely helpful if you're trying to sell phones/contracts to people.
Positive attitude, planning, monitoring and communication.
Yes (with one "L" in ful), but I wouldn't use it, it's very vague.
