Help With BE DNS

[kmufc77]

hi i keep getting random disconnections from BE would changing the DNS improve my connection? if so can someone please tell me how to change the dns settings and what the address is please

 

[kmufc77]

Line stats



Uptime: 0 days, 1:50:47

DSL Type: G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]: 1,351 / 7,754

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.0 / 18.0

Line Attenuation (Up/Down) [dB]: 24.0 / 43.0

SN Margin (Up/Down) [dB]: 4.0 / 3.0

Vendor ID (Local/Remote): TMMB / BDCM

Loss of Framing (Local/Remote): 11 / 0

Loss of Signal (Local/Remote): 1 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 87 / 0

FEC Errors (Up/Down): 34 / 0

CRC Errors (Up/Down): 34 / 2,967

HEC Errors (Up/Down): 2,789 / 428

im positive its the router as my connection has only been bad for the last 2 months.

 

[kmufc77]

Have you changed your profile? If it reconnects at 3dB, it sounds like it's been changed to the "for speed" profile.

yes but i have had 100% same issues on all 3 profiles for 2 months now.
im waiting to speak to a BE chat person now,my laptop which is wireless has the same issue also, im on Ethernet on desktop,ive tried the master socket behind the main BT socket and changed filter etc.

 

[kmufc77]

ive just ordered a new linksey N series router and adaptor,as laptop is wireless and quite far away from router.

This will tell me if its BE side or mine when new router is setup.

 

[kmufc77]

Hi!

I'm having issues too. Symptoms are:

Some webpages load slowly, or need clicky encouragement.
PSN disconnects frequently.
Friends list on PSN populates slowly, if at all.
Time outs when connecting to PSN.
Stuff like Demon's Souls online, no messages are appearing.

Full port forwarding in effect and WIRED to the PS3. Laptops and PC's are wireless though.

Its weird. I was ok for a while but its gone back to being awful again. My issue is, I have no idea how to troubleshoot, what stats to check.

Box I'm on is a DGN2000 with the DGTeam firmware.

Filter is on, I have just the one socket in the house. Many filters tried.

Issues started when my trusty old router got blown in a storm, tried the BeBox (just as bad) and bought the DGN2000 with the premise of Annex M.

Stats are:

System Up Time 1007:35:15
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN Static IP 28366 29769 0 5785 13246 00:31:35
LAN 10M/100M 33886817 18050228 0 511 422 1007:35:11
WLAN 11M/54M 98132567 99241439 0 899 566 1007:34:47


ADSL Link Downstream Upstream
Connection Speed 12612 kbps 2169 kbps
Line Attenuation 28.5 db 13.0 db
Noise Margin 5.7 db 2.8 db

i feel your pain ive been disconnected around 10 times in 30 mins peeing me right off
ive been patience as this has been happening for around 2 months and each day is getting worse,i thought BE were very good to start off with but now i have different thoughts,thats of course its no BEs fault.

 

[kmufc77]

It was losing sync even on the 9dB "for stability" profile?
If the issue is that you're losing sync, the minimum SNR margin Be will set for you isn't the best choice in the entire world.



It would if the issue if that you're losing ADSL sync.



,,,and what?

Be always tell you when you having problems to unscrew the bottom of the master socket and plug directly in the socket,not sure why this makes a difference.

 

[kmufc77]

It's good advice. My point was what happened?
It eliminates your extension wiring (which should, legally, be wired into the faceplate at most). You'd see an increase in sync rate or SNR margin or both.

no different in disconnections im trying to change my profile to reliability but upon the second confirmation stage it wont work,had this problem before

 

[kmufc77]

It's good advice. My point was what happened?
It eliminates your extension wiring (which should, legally, be wired into the faceplate at most). You'd see an increase in sync rate or SNR margin or both.

Before throwing money at the problem, you'd have been far better working out exactly what was happening and trying to identify what was at fault. Introducing new hardware means a) Be won't even support you as long as you're using it and b) you have no idea whether it's working, broken, causing a problem or anything.

its well know Be thomson routers are rubbish for a start
This problem imo is the router as for 6 months solid my be connection was 100% fine not a bad word to say about it.
i need a n series router anyhow for the laptop which is a far distance from the router so its not wasting money as ive been thinking about getting a n series router for some while now.

Be have had loads off issues over the last few months more than any other isp i have ever been with i cant do no more my end in checking things and to get another router is a good option,what else can i do believe me if you were getting disconnected as much as me you would be mad and would look to other options to fix the problem
ive done everything possible my end to fix the problem

 

[kmufc77]

So what happens when it disconnects - does the DSL light go out on the router, do you need to restart it, what happens to the ADSL stats you pasted before?

sometimes all lights go out most of the time all lights stay on and the ethernet and wireless lights are flashing.

as for the stats ive never checked the stats when i have this problem networks for me are extremely weak and the number figures make no sense to me.

 

[kmufc77]

That's neither here nor there. Be will only support you with the Be Box and you haven't yet shown that the router's to blame.



Evidently not. You haven't actually identified what's to blame.



That sounds like the router rebooting. Be should be able to send you a new router but you've already ordered one. If you'd said this at the start we'd have had a much shorter thread...



So either post before and after or compare the numbers. You're only interested in about 3 anyway.

for a start like i said i dont want a BE router as i need a n series router for better wireless so i dont consider that a waste of money.
as for whats to blame from what ive tryed my end the problem is the router.
but i wont know until ive set new one up
as for Be support not supporting me when ive got a new router, ive been waiting 2 days for confirmation for them to send me new router and im sick of trying to explain to them that i have clearly got a serious connection problem.
If both laptop(wireless) and desktop (Ethernet) are both displaying same symptoms then surely its either the router or my BT line,and like i said ive had a solid Be connection up until now so i believe the problem is the router but hey im no expert like i said when it comes to networks.

 

[kmufc77]

I didn't say it was. I said it was pointless when you were trying to diagnose a fault. After over a dozen posts, you finally said what the symptoms were (i.e. the lights all go out, so the router's clearly restarting).

sorry ill rephrase that: Before throwing money at the problem.
like i said networks arent strong with me sorry for not stating the lights all go out earlier and for clearly wasting your time

 

[kmufc77]

Thanks for your time Toilen.