Help with dire performance on eero 6+ (150/150 FTTP)

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413x

Caporegime
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Still within the cancellation period and having no end of issues with this device.

I believe the speed of the fibre is fine.
Looks like I'm hitting 150/150.

5ghz also seems fine. I hit 150/150 even upstairs on my phone.

But even 4 feet from the router at 2.4ghz I can hit half that.
Upstairs I'm hitting 30ish on 2.4ghz. This isn't a big house.

Today I raged. Itv player is buffering on my 2.4ghz chrome cast missing some sport critical parts of the program.

Whats worse? I did not have these issues on 70/20 with talk talk.

Do I need to spend more money on a new router? As this eero 6+ just isn't working for me.
 
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The Eero routers are decent, and can do gigabit SQM. You've not provided much info... What channel is your 2.4GHz on? Have you scanned to make sure you're not overlapping with neighbouring hotspots? What's the channel width? If it's 20MHz or whatever, increase the width to whatever's highest in the settings (160MHz for 5GHz, and whatever it says for 2.4GHz). If all else fails, drop Amazon a line:

Amazon said:

Free support when you need it​

If you have questions during the setup process or encounter a technical issue, our expert Wi-Fi troubleshooters are ready to help by phone from the UK on +44 800 048 9127 or by e-mailing [email protected].
Click to expand...
 
Rainmaker said:
The Eero routers are decent, and can do gigabit SQM. You've not provided much info... What channel is your 2.4GHz on? Have you scanned to make sure you're not overlapping with neighbouring hotspots? What's the channel width? If it's 20MHz or whatever, increase the width to whatever's highest in the settings (160MHz for 5GHz, and whatever it says for 2.4GHz). If all else fails, drop Amazon a line:
Click to expand...

I assumed I wouldn't have to do this.
I never did on my old router.
Only thing I did on old router is have a separate ssid for 5 and 2.4. And only let the 5ghz devices connect to the 5ghz ssid.

I don't believe you can do that with eero.

I will see how to get that info.
 
Looks like channel settings aren't available either in eero

Mine is the green
I'm not sure what "hidden" is.

kPcq1sd.jpg
 
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You say you're still within the cancellation period. Do you mean to return the router? Your fibre service sounds like it's working perfectly, so if it comes to it can you not return the device and use another? Your OP was, as I said, scant on details. You don't say who is your ISP or whether you own the Eero or whether it's loaned from the ISP etc. Do you still have the router from TT to swap in? I'm assuming your Chromecast is old if it's 2.4GHz only, and that will always be a difficulty. I'm pretty sure you can buy Ethernet capable power adapters for them, which is worth a look? Or just update it to a newer device, they're not expensive. Rather that than lose vital moments of live sports you're wanting to watch!

I've never used an Eero, but looking into it they are decent hardware but the software is very dumbed down and *very* tied to Amazon (requiring your phone number etc?!). They don't allow changing channel, or channel width, or other 'normal' settings... I'd be looking to swap it if I was you - either returning it to Amazon for a refund, or if it's ISP provided just stick your own (or the old TT one) there instead.
 
Caged said:
Don't run 40Mhz wide channels in the 2.4GHz spectrum, 99% chance of you overlapping with someone else's network unless you live in the middle of nowhere and only have one AP, and it just ruins it for both parties.
Click to expand...
That was my initial recommendation - change to channel 11 and tweak the channel width down until it's clean. The Eero routers don't allow channel changes or channel width changes, nada. It does what it likes.
 
Rainmaker said:
You say you're still within the cancellation period. Do you mean to return the router? Your fibre service sounds like it's working perfectly, so if it comes to it can you not return the device and use another? Your OP was, as I said, scant on details. You don't say who is your ISP or whether you own the Eero or whether it's loaned from the ISP etc. Do you still have the router from TT to swap in? I'm assuming your Chromecast is old if it's 2.4GHz only, and that will always be a difficulty. I'm pretty sure you can buy Ethernet capable power adapters for them, which is worth a look? Or just update it to a newer device, they're not expensive. Rather that than lose vital moments of live sports you're wanting to watch!

I've never used an Eero, but looking into it they are decent hardware but the software is very dumbed down and *very* tied to Amazon (requiring your phone number etc?!). They don't allow changing channel, or channel width, or other 'normal' settings... I'd be looking to swap it if I was you - either returning it to Amazon for a refund, or if it's ISP provided just stick your own (or the old TT one) there instead.
Click to expand...

Apparently (new one on me) I have to send back the old talk talk router.

Yeah it's a shame you can't split 5/2.4 as that would certainly sort it.
I have just bought a 5ghz chromecast. Hopefully as it's so near the router it'll jump on the 5ghz.

The eero 6+ came with the ISP, he Youfibre.
 
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uvarvu said:
No :(

Mine looks like this. Wonder why it doesn't show up on yours? Maybe YouFibre disabled it.

routera.jpeg

routerb.jpeg
Click to expand...
That blows. That isps can alter the product like that.

Why would you?


All I ask is a 5ghz/2.4ghz split ssid.

Sure. Put it behind a code or whatever to stop noobs needing messing with it. It sucks to take things away
 
uvarvu said:
Yep - they removed it. Only a few eero devices don't support that.

Wifi Radio Metrics – eero Help Center

That's one of the downsides of YouFibre. They treat consumers like idiots and turn loads of features off.
Click to expand...
Hopefully a new chromecast will connect to 5ghz and be stable. If not I'll have to look at ditching that eero (I only have one unit anyway) and just bopping in a router would make switching isps easier too
 
uvarvu said:
Yep - they removed it. Only a few eero devices don't support that.

Wifi Radio Metrics – eero Help Center

That's one of the downsides of YouFibre. They treat consumers like idiots and turn loads of features off.
Click to expand...

That page is part of Eero Plus which is £100 year. I can't even get that on my bought Eero device unless I pay.

As said in the YouFibre thread you need to get another router to rule out faults. Order one today, you'll get it tomorrow.
 
Subscription to unlock advanced features on home wifi should not be a thing, typical Amazon BS. As I said in another thread and someone posted here, just buy your own kit then never be locked in to ISP garbage or lock downs.
 
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