Hey all,
I've got 2 users that always receive mail from their manager as plain text. The rest of the team receive the same mail without any issues.
Calendar appointments and eshot images are the worst as they are the most common emails that are sent.
Does anyone know why this is???
Or at least some check points for me to run though so I can tick some stuff off.
Things I've tried already;
Emails containing embedded pictures from other people seem ok. Outlook is already set to automatically download embedded images.
The rest of the team are receiving the same emails from the same manager without any issues at all.
I've tried sending the same email directly to the affected people (without using the contacts group the manager has created and from the manager’s machine) and I get the same results.
I’ve tried sending the same email directly from my machine to them and it arrives ok.
Should I be looking at settings on the manager’s machine?? Or do you guys think that it a local issue on the team members machine?
I've also check and either team member has rule set in outlook to do anything with thier manager's emails.
I've just emailed a copy of an eshot to the manager and asked her to forward it on her team, they are reporting that it has arrived ok!!??!! how odd!!!
please help as I'm lost...
Cheers in advance
I've got 2 users that always receive mail from their manager as plain text. The rest of the team receive the same mail without any issues.
Calendar appointments and eshot images are the worst as they are the most common emails that are sent.
Does anyone know why this is???
Or at least some check points for me to run though so I can tick some stuff off.
Things I've tried already;
Emails containing embedded pictures from other people seem ok. Outlook is already set to automatically download embedded images.
The rest of the team are receiving the same emails from the same manager without any issues at all.
I've tried sending the same email directly to the affected people (without using the contacts group the manager has created and from the manager’s machine) and I get the same results.
I’ve tried sending the same email directly from my machine to them and it arrives ok.
Should I be looking at settings on the manager’s machine?? Or do you guys think that it a local issue on the team members machine?
I've also check and either team member has rule set in outlook to do anything with thier manager's emails.
I've just emailed a copy of an eshot to the manager and asked her to forward it on her team, they are reporting that it has arrived ok!!??!! how odd!!!
please help as I'm lost...
Cheers in advance
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