HELP!

Ryan111 · 14 May 2010 at 16:44

Called OCUK and they are arranging an RMA for me.

Ryan111 · 14 May 2010 at 19:14

Yeah, Slot 1 is the second closest to the CPU socket. I had only one stick in that and still had issues.

Ryan111 · 15 May 2010 at 22:04

Any other suggestions before I send this off on monday?

Ryan111 · 16 May 2010 at 22:02

Just one thing...

If the board is infact dead, what will OCUK replace it with? Or will it be sent off to MSI?

Ryan111 · 20 May 2010 at 17:13

Okay, I have just about had enough of this now. Sent it first class yesterday - £8.70, arrived today, and got an email

Dear Mr XXX XXX,

The product MB-123-MS on RMA183553 has been returned to you. It has been rejected for the following reason.

"Warranty Void : Scratches through the tracks on the motherboard"

Now they are charging me to send it back to me? But I have a really bad feeling they are charging the original buyer :|What do I doo?!?!

So far, this has cost me;
£75 for mobo
£8.70 for postage
£10+shipping+VAT to send it back to me!

I am beginning to wish I hadnt bothered. The board must have been broken before I had it, I didnt even use it! I finished the build, powered it on and nothing?! I wish I hadnt bought second hand now!

Ryan111 · 20 May 2010 at 17:14

Madness, if you recieve a charge, im soo sorry. Let me know how much it is and Ill BT or Paypal you the money :rolleyes:

Ryan111 · 21 May 2010 at 10:25

Thanks for all the support guys, I dont know how I'm going to afford a new motherboard, this one has cost me well ove £100 now and its broken! :'(

Ryan111 · 21 May 2010 at 22:16

Rusty_Noob said:
So there was physical damage to the motherboard, how was it packaged when you received it?

Was boxed in the Motherboard box, just the normal packaging.

Ordokai said:
Yeah when we went through the motions at the beginning of the thread it did seem like it was simply dead. Shame really.

And the RMA too, wth....

To be honest it's this kind of eventuality I avoid by not buying used stuff unless I've seen it working myself.

- Ordokai

Same, Wish I hadn't bought it now, thought I was getting a good deal :rolleyes:

Mojo said:
Have you tried booting the motherboard outside the case? It could be short, especially if it's booting from the switch on the PSU.

Yes, have tried it on the Motherboard box itself and same outcome.

Blue Cypher said:
Daft question but the motherboard is sat on brass bracers right so it isnt shorting?

Same as above.

Ryan111 · 21 May 2010 at 22:20

This is not good, on the front of the motherboard box I clearly labeled the return addess and contact information. Not only have OCUK refussed RMA they have now sent it back to the original buyer.

21 May 2010 17:19 Manchester Returned to depot
21 May 2010 17:04 Manchester Parcel label applied
21 May 2010 13:00 Manchester Delivery refused, signed for by MARCZAK, using Saturn
21 May 2010 08:46 Manchester Delivery note printed
21 May 2010 08:44 Manchester On vehicle for delivery
21 May 2010 04:33 Manchester Confirmed at depot
20 May 2010 22:51 Hub 3 Confirmed at Hub
20 May 2010 19:14 Stoke Customer data received

I live In Plymouth!

Ryan111 · 21 May 2010 at 22:45

Shakeel said:
does the other person know he is being charged

No, not yet. I thought it was madness but it isnt. Im going to email him tonight explaining the situation.

burtieb1 said:
Maybe because the warranty is not transferable and there's nothing wrong with the motherboard. The original owner will get charged and you'll get nothing.

The is something wrong with the motherboard, its completely broken. I just want nothing to do with it now. Will have to pay the delivery cost for OCUK then dont even want it back. I just wish I didnt trust people saying it was working when it clearly isnt. THought it would be an esy solution, send it back to OCUK and get it fixed/replaced.

Ryan111 · 21 May 2010 at 23:13

burtieb1 said:
Well whats the reason ocuk are sending It back? From experience If you send in a presumably faulty product and It's found not faulty they send It back and charge you a fee.

So If It's faulty they would not be sending It back they would be fixing the problems or sending out a new motherboard.

The said the warrenty was void because there was scratches through the tracks on the motherboard.

Ryan111 · 21 May 2010 at 23:19

I cant believe they sent it back the the orignial buyer, It was clearly labelled on the box and on the outer packages my address. They have effectively given away my motherboard, even if it was faulty.

Ryan111 · 21 May 2010 at 23:29

Madness, did you test the motherboard prior to selling it? Are you sure it worked? It was out of the box you sent it to me in for about 6 hours and it fail instantly. I feel like this was broken before I bought it and now I have spent £75 for it, £9 delivery to OCUK and inevitably the £25 ish to have it sent to some guy I have never spoken to. This just sucks tbh.

Ryan111 · 22 May 2010 at 10:16

Called OCUK, its been sent back to the original owner and charged the original owner. I emailed him last night and called him today and failed to get a response from either.

Apparently there were scratches going all the way through the motherboard which would cause it to fail to turn on/post, which is exactly what has happened. So by the sounds of it, I spent £75 on a broken motherboard and over £30 trying to get it fixed!