Everyone who has worked on a service desk as support staff has a story or two about 'users' been daft or asking the stupidest of questions.
My short story does not involve a user but the manager of the field services team, 3rd tier support and a whole 3 pay bands higher than me.
Now the guy is genuinely useless and lazy most of the time but i did think he had some IT skills at some point, clearly i was wrong!
Im a band 4 first line support helpdesk monkey, Ian is as stated above and Ryan is the same as me only he also deals with mobile and Blackberry faults.
*Random beep noises for the last 10 mins from the back of the room*
Me – “Whats the bloody noise!”
Ian – “Its my Blackberry, it keeps responding to my keyboard and beeping.”
Me – “Sure its not connecting to your Bluetooth or anything..?”
Ian – “Ryan why is my blackberry interatcing with my keyboard, every time I press the shift key it makes a noise…its not all the time though.”
*Ryan stands up to go take a look*
*beep, beep, beep
Ian - "See every time i press shift a few times it starts...."
Me – “Ian, are you sure its not your laptop your phones sat on making a noise when you activate sticky keys…”
Ian – *silence*
Ryan - *facepalm*
Ian – “Oh………………it could be………”
Me - *facepalm*
Really, how is this guy paid more than the rest of us, his responsibilites have been taken off him as he keeps breaking things and cannot manage his whole team of 4! Our manager and ourselves on the service desk have taken to managing and coordinating his team. He wont even sign off mileage claims or time sheets for his team in fear of getting it wrong!
My short story does not involve a user but the manager of the field services team, 3rd tier support and a whole 3 pay bands higher than me.
Now the guy is genuinely useless and lazy most of the time but i did think he had some IT skills at some point, clearly i was wrong!
Im a band 4 first line support helpdesk monkey, Ian is as stated above and Ryan is the same as me only he also deals with mobile and Blackberry faults.
*Random beep noises for the last 10 mins from the back of the room*
Me – “Whats the bloody noise!”
Ian – “Its my Blackberry, it keeps responding to my keyboard and beeping.”
Me – “Sure its not connecting to your Bluetooth or anything..?”
Ian – “Ryan why is my blackberry interatcing with my keyboard, every time I press the shift key it makes a noise…its not all the time though.”
*Ryan stands up to go take a look*
*beep, beep, beep
Ian - "See every time i press shift a few times it starts...."
Me – “Ian, are you sure its not your laptop your phones sat on making a noise when you activate sticky keys…”
Ian – *silence*
Ryan - *facepalm*
Ian – “Oh………………it could be………”
Me - *facepalm*
Really, how is this guy paid more than the rest of us, his responsibilites have been taken off him as he keeps breaking things and cannot manage his whole team of 4! Our manager and ourselves on the service desk have taken to managing and coordinating his team. He wont even sign off mileage claims or time sheets for his team in fear of getting it wrong!
