Helpdesk idiot at managerial level!

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Everyone who has worked on a service desk as support staff has a story or two about 'users' been daft or asking the stupidest of questions.
My short story does not involve a user but the manager of the field services team, 3rd tier support and a whole 3 pay bands higher than me.
Now the guy is genuinely useless and lazy most of the time but i did think he had some IT skills at some point, clearly i was wrong!

Im a band 4 first line support helpdesk monkey, Ian is as stated above and Ryan is the same as me only he also deals with mobile and Blackberry faults.

*Random beep noises for the last 10 mins from the back of the room*

Me – “Whats the bloody noise!”

Ian – “Its my Blackberry, it keeps responding to my keyboard and beeping.”

Me – “Sure its not connecting to your Bluetooth or anything..?”

Ian – “Ryan why is my blackberry interatcing with my keyboard, every time I press the shift key it makes a noise…its not all the time though.”

*Ryan stands up to go take a look*

*beep, beep, beep

Ian - "See every time i press shift a few times it starts...."

Me – “Ian, are you sure its not your laptop your phones sat on making a noise when you activate sticky keys…”

Ian – *silence*

Ryan - *facepalm*

Ian – “Oh………………it could be………”

Me - *facepalm*

Really, how is this guy paid more than the rest of us, his responsibilites have been taken off him as he keeps breaking things and cannot manage his whole team of 4! Our manager and ourselves on the service desk have taken to managing and coordinating his team. He wont even sign off mileage claims or time sheets for his team in fear of getting it wrong!
 
So he is working less than all of you and gets paid more?

That's genius at work son, try and learn from him.
 
our manager was deployed a new PC

"idiots, they put the CD drive in upside down"

someone goes to look,

"no you have the PC the wrong way up on your desk"
 
our manager was deployed a new PC

"idiots, they put the CD drive in upside down"

someone goes to look,

"no you have the PC the wrong way up on your desk"

The stories from users are the same old and are amusing but things like this just crack me up!!
Genuine facepalms are brilliant!
 
Isn't the sticky keys noise quite distinctive? I would have expected any of you to have recognised it the first time it went off...?
 
User rings service desk -

" hello, my computer was doing an update. now my computer says

'press any key'

i swear ive looked over my keyboard for the past ten minutes and i cant find the any key!!!"
 
The dilbert principle in operation.

Promote the least able morons to higher positions where they have less real input intothe business. Therefore they are able to do less damage!
 
I'm embarrassed to say I've done similar:
Changing a graphics card in the pc, turn pc back on and get post beeps.

Spend some time checking all connections for all components, still post beeps.

Repeat checking process, still post beeps, only then my brother walks in and points out that the old graphics card is sitting on the keyboard holding down several keys!

Proper facepalm moment :(
 
I know its unfair to laugh at users as a lot are not trained or have little experiance with computers but the thing that really grates me are the ones who cannot follow simple instructions and put it down to been thick with computers.

"can you click the start menu, bottom right of your screen and says 'start'"

"nope i cant do this im not blooming Bill Gates"

Hopefully they can follow other simple instructions in life much better!

Anyways i was only ranting over the manager skills, he is become more of a moron each day, ive lost patience with him. Raising complaints in this place does nothing so we just sit and laugh at him!
Managed to remove all rights associated with all our public folders through AD without creating a back up and took the other 3rd tier guys weeks to put them back and caused so many info gov issues. The best thing was he had the documentation on his desk stating how to take a back up as well as how to do it yet his excuse was "i didnt read it" Not even a warning!

Ahh well on the job hunt anyways so hopefully shouldnt spend too long having to deal with the annoyance!
 
Hahaha, this made me laugh a fair bit. I've done pretty much the same on numerous occaisions. Once complaining in college that someone was having a laugh by putting more icons on my desktop before my mate pointed out that my screen resolution was 800x600.
 
I do like laughing at my own silly faults! But daily and the fact he never gets to the conclusion by himself is a pain!

@ Ysmalari and Number_25 :D
 
Haha it aint my boss, its the field services one, my boss thinks the guys a useless tool and has no idea why he still has a job!

Well don't worry about it then - next time your company has redundancies this guy will be a marked man - he's paid more than you and doesn't add much value so will likely be kicked as and when the need arises.

You can't fire people for a general perception that they're not all that great etc... they either need to do something really silly or they will frequently get booted when your organisation undergoes some sort of change - redundancies across depts are often a good time to legally get rid of all the dead wood.
 
Well don't worry about it then - next time your company has redundancies this guy will be a marked man - he's paid more than you and doesn't add much value so will likely be kicked as and when the need arises.

You can't fire people for a general perception that they're not all that great etc... they either need to do something really silly or they will frequently get booted when your organisation undergoes some sort of change - redundancies across depts are often a good time to legally get rid of all the dead wood.

He's done many a wrong thing that if our team did been on the lower bands would be pulled aside and disciplined for not following protocol or documentation. This guys screws things up anytime he does something, our entire organisation is going down the pot and been disbanded this guy is bomb proof!

Not holding my breath, not been of the academic type looking for work is proving difficult! Filling in application forms tends to leave massive gaps for 'education.' Besides the point, my job woes are not one to be discussed in a comical thread (or at least comical for me :D) Hey i need something to do to pass the time while spending half my working life on hold or facepalming!
 
I know its unfair to laugh at users as a lot are not trained or have little experiance with computers but the thing that really grates me are the ones who cannot follow simple instructions and put it down to been thick with computers.

"can you click the start menu, bottom right of your screen and says 'start'"

"nope i cant do this im not blooming Bill Gates"

Hopefully they can follow other simple instructions in life much better!

Maybe if you told them the Start Menu is in the bottom LEFT of their screen they'd have had more joy ;)

B@
 
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