Helpdesk/issue tracker recommendation for extremely large number of tickets

[Vauxmad]

We use remedy and it's bloody awful, of course it could be the way it's been setup...

We moved from Spiceworks to remedy and i find it so frustrating to work through a ticket - things that could be completed with a couple of clicks on spiceworks take 4-5 times longer in remedy!

Our HR/AP/DA teams are moving from spiceworks to salesforce at the moment and I've not had chance to play with it yet but going on admin course next week so will see how that compares.

 

[sidethink]

If you are *just* servicing tickets in a customer service environment I'd suggest Kayako or Zendesk as some others have already mentioned. Very simple, fast and scalable.

 

[mejinks]

Avoid servicepoint whatever you do. Its more frustrating to use than connectwise and thats a hard task.

 

[ruffneck]

We migrated from Spiceworks to Manage Engine ServiceDesk. Does the job for us. The in-built reports are poor though so I just wrote my own.