Helpdesk Software

Gypo · 15 Dec 2014 at 11:17

Hi Folks,

I need to roll out a helpdesk to three different departments (maintenance, marketing, admin) so that staff can log jobs to an email address and it will create a new ticket for that department.

Is there a helpdesk that can have multiple instances from one installation?

Thanks OCUK

Deleted member 77746 · 15 Dec 2014 at 11:20

Give spice works a go, free and extremely simple to install.

http://www.spiceworks.com

Gypo · 15 Dec 2014 at 11:33

Have used spiceworks before as my old IT helpdesk, does it have the functionality to split into different helpdesks though?

BinnsY · 15 Dec 2014 at 11:38

I use Service Desk plus from manage engine at a school I work at and it's fantastic. A truly impressive service desk. The basic version has just gone free and other than loosing our priority matrix I'm strugglign to work out why we need to continue paying for it now!

http://www.manageengine.com/products/service-desk/

Deleted member 77746 · 15 Dec 2014 at 11:49

Gypo said:
Have used spiceworks before as my old IT helpdesk, does it have the functionality to split into different helpdesks though?

Depends what you mean split into different help desks? Give it a try it's free?

It can be split into segments so that you could have a structure like Department 1 / Department 2 / Department 3 e.t.c then you can pass the jobs onto other departments e.t.c.

Gypo · 15 Dec 2014 at 11:54

Staff need to be able to email a request to say [email protected] and this would create a ticket on the admin helpdesk, and vice versa for maintenance and marketing.

I dont want to have to install three seperate helpdesks though.

Deleted member 77746 · 15 Dec 2014 at 12:56

Gypo said:
Staff need to be able to email a request to say [email protected] and this would create a ticket on the admin helpdesk, and vice versa for maintenance and marketing.

I dont want to have to install three seperate helpdesks though.

You can have a portal with spice works where tickets can be created. Also does email ticketing too.

xxalxx · 15 Dec 2014 at 13:14

You also give ConnectWise a look at, its made for exactly the sort of thing you are doing - though it also depends on what you have in place to do billing, scheduling etc as it is a bit of a replacement for everything.

syn3rgy · 15 Dec 2014 at 13:15

maybe look at solarwinds help desk ? (link)

We use their network performance monitoring and System application monitor, just love their products.

also, with Solarwinds, you could look into their "add-ons" like this one for free:
(Link)

bledd · 15 Dec 2014 at 14:20

Multiple Spiceworks installs.

Deleted member 77746 · 15 Dec 2014 at 14:22

bledd. said:
Multiple Spiceworks installs.

There is that; configured on different ports.

mtalk · 16 Dec 2014 at 09:50

Gypo said:
Hi Folks,

I need to roll out a helpdesk to three different departments (maintenance, marketing, admin) so that staff can log jobs to an email address and it will create a new ticket for that department.

Is there a helpdesk that can have multiple instances from one installation?

Thanks OCUK

I understand what exactly you are looking at ... take a look at Vision heldesk you can handle multiple dept for multiple companies as well.