I'm in a similar boat but as a seller. Sent something via Hermes on the 21st Nov and it went out for delivery around 5 times, each time saying they were unable to deliver it but without a reason and said they would try the next day. Last update to the status was on the 29th Nov and just states they'll try on the next working day. Buyer had 0 feedback and their delivery address didn't seem to be the easiest to find. Trying to get any further detail from him was ignored, not that Hermes have asked for it or have been contactable throughout all this. Their chat is worse than useless and Packlink have replied a couple of times to say it has been escalated to Hermes but even they don't seem able to get a response. Now in a position where the buyer, understandably, has raised a refund request so could end up refunding the item and then Hermes turn round and deliver my parcel to them, leaving me £160 out of pocket.
Hermes stolen my parcell?
- Thread starter NoobCannon
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Soldato
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Xmas is upon us, definitely time for 10 pages of all couriers are rubbish thread 
Atleast your DPD driver doesn't try to break into your back garden. The specific driver who refuses to walk to our front door but instead repeatedly pull hard on the locked garden gate, then attempt to unlock the top bolt but ultimately fails in his goal when the bottom bolt prevents access.
We've told him, provided footage to DPD but predictably doubt he ever gets the message from upper management. In the end we told another driver (who is excellent), recognised him and said he'll have a chat.
Another time DHL driver literally shouted for 5 minutes he was at the back gate, pulling hard. Eventually I check the noise was then realise it's another driver who doesn't understand the concept of rear parking only with walk/path only for the actual street, hence our street being in the name. It's bizarre.
We've told him, provided footage to DPD but predictably doubt he ever gets the message from upper management. In the end we told another driver (who is excellent), recognised him and said he'll have a chat.
Another time DHL driver literally shouted for 5 minutes he was at the back gate, pulling hard. Eventually I check the noise was then realise it's another driver who doesn't understand the concept of rear parking only with walk/path only for the actual street, hence our street being in the name. It's bizarre.
Soldato
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They are usless though. A while back I had a lost item which they said was posted through my letterbox. It was a king sized duvet
Have you checked it's not stuck half way down the chimney?
guess you've never heard of masks or vaccines or standing at a distance. seems to work for all the other delivery guys. never mind, it's only been a years or so, sure you'll catch up soon.
Can't trust these delivery drivers at all. We had an expensive laptop stolen by DPD. Sent boxed up from our office, empty box arrived at the other office.
It wouldn't be hard to figure how what happened to it but DPD seems to like covering up criminal offences.
It wouldn't be hard to figure how what happened to it but DPD seems to like covering up criminal offences.
I thought they ended it monthss back or did they bring it back again.
My postie asked me when it originally ended If I wanted him to keep signing or to knock
Royal Mail stopped getting customer signatures in March 2020 and nothing has changed since.
How many people do you think will touch that PDA? You sign get covid on your fingers then transfer it to door handles etc others touch it and spread it to others. Maybe somewhere along the line it might kill somebody or leave them in an intensive care unit. Is that acceptable to you?
I posted about this sort of thing a while back and OP it's because they get away with it because customers allow them to.....
https://www.citizensadvice.org.uk/a...eople-have-parcels-lost-or-stolen-per-minute/
https://www.citizensadvice.org.uk/a...eople-have-parcels-lost-or-stolen-per-minute/
sometimes "lol" just doesn't cover it.
They will carry on laughing all the way the bank until people hold them to account.
Nah.... lol doesn't cover it. Too many covid nutters out there.
Caporegime
Many would be interested to take a tour of their Warrington depot’s yard, just off the M62, numerous trailers that are full of parcels have been sitting there for months….
One of their biggest issues is they simply can’t get (HGV) drivers to move them.
One of their biggest issues is they simply can’t get (HGV) drivers to move them.
Soldato
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Soldato
If they have updated the delivery address to a post office then youll find that the post office wont accept it. They can only accept parcel force and the ones they are contracted to recieve such as amazon
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If they go to the post office they will find out the parcel shop where i wanted delivering in the first place is right next door!
still no update on the tracking and still awaiting ebay to “make a decision” not sure what decision there is to make tbh.