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HIS X1900XT ICEQ Fan Problem

ajgoodfellow

ajgoodfellow

ajgoodfellow

Soldato
Joined
24 Dec 2004
Posts
11,371
Location
Knowle, Solihull, UK
Hi

I've been happy with my graphics card since I bought it way back in early August

Recently the fan has started to grind occasionally but this didn't really worry me as I had heard that the fans on these can do this

When I was playing Test Drive Unlimited however the screen started flashing after about an hour or so - it looked like windows was trying to grab focus. I Alt Tabbed out and sure enough the ATI CCC had spawned a load of windows saying that it had reduced the clock speed due to the card overheating. I thought that it was odd, but went back into the game. The game froze shortly after and the PC rebooted. I promptly loaded up the CCC and the card's temperature had shot up to 108 degrees C! See the screenshot below:

Graphics_Card_Temp_Small.jpg


When I opened up the case the fan on the card had completely stopped spinning - no wonder it had cooked itself! I tried rebooting the PC and switching it off and on but the fan failed to start. As I was going out I couldn't investigate further so I left it

When I switched the PC on today however the fan was working properly - it started up as normal

Is it worth sending it back? I'm not sure as it's only happened once (all the cables in my case are cable tied so nothing was touching it :) ) and I've heard that the HIS RMA service can be rather poor. They might get it back, test it, the fan works and they send it back no fault found.

What would you suggest? Is this a common problem?


Thanking you in advance,


Alistair
 
RMA it but don't expect a replacement any time soon.
HIS have had so many RMA problems. It has been 5 weeks since i sent my card back for RMA.
Got an 8800GTS in the end and will just wait or ask for a refund.

Definitely RMA it though because you don't want this happening again.
 
Yeah its a known problem with the HIS cards, and not their only problem unfortunately, theres thread after thread after thread on here about faulty HIS cards, there absolutely atrocious.

As said above you can RMA it, but it will be a manufacturer RMA now as its after 28 days, which means you RMA it to the place you bought it from, and they send it back to the manufacturer (HIS in this case), and they sort it out for you, but you could be waiting weeks, a mate of mine waited over 8 weeks for a replacement HIS card, so be prepared for a long wait.
 
Ouch :(

Thanks for your replies though!

I went for the HIS card purely for the quiet cooling solution - I probably should have researched it more first!

As you say I should really RMA it as I don't want it happening again. I'm just worried that their testing will simply consist of switching it on and the fan might decide to work then!
 
ajgoodfellow said:
Ouch :(

Thanks for your replies though!

I went for the HIS card purely for the quiet cooling solution - I probably should have researched it more first!

As you say I should really RMA it as I don't want it happening again. I'm just worried that their testing will simply consist of switching it on and the fan might decide to work then!
Click to expand...
I've used HIS products before - i had a HIS 9800pro and it was an excellent card - usually they are a very reliable company but i suppose all they need is a faulty component or two in a batch of cards and RMA'ing en-mass begins!

If the card still works and you're happy to replace the cooler then there are other quiet coolers on the market you could use. If you keep the original cooler then you can always replace it in the event of a failure within the warranty period.

I would go for an arctic cooling accelero or a thermalright HR-03.

The Zalman VF-900 is an alternative but i'd be careful with that one as a lot of people who've fitted it to their X1900XT's found it actually couldn't cool the card sufficiently!

gt
 
gt_junkie said:
I've used HIS products before - i had a HIS 9800pro and it was an excellent card - usually they are a very reliable company but i suppose all they need is a faulty component or two in a batch of cards and RMA'ing en-mass begins!

If the card still works and you're happy to replace the cooler then there are other quiet coolers on the market you could use. If you keep the original cooler then you can always replace it in the event of a failure within the warranty period.

I would go for an arctic cooling accelero or a thermalright HR-03.

The Zalman VF-900 is an alternative but i'd be careful with that one as a lot of people who've fitted it to their X1900XT's found it actually couldn't cool the card sufficiently!

gt
Click to expand...

That's a good idea actually

I fitted a Zalman VF-700 to my old X800Pro so I've done it before. I'll definitely keep that in mind - cheers!
 
ajgoodfellow said:
That's a good idea actually

I fitted a Zalman VF-700 to my old X800Pro so I've done it before. I'll definitely keep that in mind - cheers!
Click to expand...
No probs! :cool:

The arctic cooler's super cheap and effective - have it on a 7800gt and it does very well!

The HR-03 is a good deal more expensive (in Zalman realms) but you can actually fit a 92mm fan to it so it cools excellently and quietly! You may even be able to fit a 120mm on it too - plus the whole heatsink can be orientated over or under the card so if space was restricted on one side you'd still be able to use it!!! ;)

Hope you get it sorted! :D

gt
 
2 out of a batch lol, search is a usefull function you know. :D

These cards have been getting RMA'd in their thousands for over 5 months now, see here , and theres plenty more, and thats just the AGP version, i think thats more than 2x in a batch :p
 
Is it not possible to just get them to send you a new cooler?

I had a GeForce 2 GTS Eons ago and Hercules sent me a new fan when I complained it was noisy.
 
LoadsaMoney said:
2 out of a batch lol, search is a usefull function you know. :D

These cards have been getting RMA'd in their thousands for over 5 months now, see here , and theres plenty more, and thats just the AGP version, i think thats more than 2x in a batch :p
Click to expand...
Thought someone would assume i meant that - i meant a couple of components per card (memory, poor fitting heatsinks, failing fans...) in the whole batch! :rolleyes: :D

I know all about the card's problems, couldn't miss it!

But thanks for the linky anyway! ;)

gt
 
WoZZeR said:
Is it not possible to just get them to send you a new cooler?

I had a GeForce 2 GTS Eons ago and Hercules sent me a new fan when I complained it was noisy.
Click to expand...

That's another good idea - it'll certainly save a huge amount of hassle!
 
gt_junkie said:
Thought someone would assume i meant that - i meant a couple of components per card (memory, poor fitting heatsinks, failing fans...) in the whole batch! :rolleyes: :D

I know all about the card's problems, couldn't miss it!

But thanks for the linky anyway! ;)

gt
Click to expand...

Oops, apologies. :o
 
WoZZeR said:
Is it not possible to just get them to send you a new cooler?

I had a GeForce 2 GTS Eons ago and Hercules sent me a new fan when I complained it was noisy.
Click to expand...

I contacted HIS about missing cables for a 1950Pro and got no reply. So doubt HIS would send a replacement cooler.
 
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