Hisense 55ae7400 - normal to be able to see top of panel?

haz_pro · 13 Dec 2020 at 13:13

Hi all

Received this TV earlier in the week and it seems great, mostly - a definite upgrade on my 22 inch Samsung I had previously.

One thing I've noticed though is that the top edge of the screen doesn't have a "crisp" edge like the others. Depending on the angle you're viewing at, you can see some sort of gradient and then a bright line (and some sort of connectors I think they are?). TV is higher than I'd like, but I don't think abnormally high for a family with young kids.

I've attached a photo of what I consider to be a crisp edge, completely straight - vs - the top edge which gets darker but not just straight to black (if that makes sense).

Hope this makes sense.

Thanks

haz_pro · 14 Dec 2020 at 07:13

Anyone please?

I've been offered an exchange but unsure if this is just likely to be standard for this model - and so I may get a worse TV (dead pixels etc.) if I exchange.

gailjon · 17 Dec 2020 at 11:35

I would say that that doesn't look like it should be like that. Why not accept the exchange but with the caveat that if the replacement is the same then get a refund/different TV?

It may be that the screen shifted somehow in transit, etc.

signs · 17 Dec 2020 at 12:14

haz_pro said:
Anyone please?

I've been offered an exchange but unsure if this is just likely to be standard for this model - and so I may get a worse TV (dead pixels etc.) if I exchange.

I had it on mine but at the bottom . i sent it for repair , it's perfect now

pugheaven · 17 Dec 2020 at 12:29

I'd personally accept a change and if it's the same, I'd be getting money back doesn't look right to me!

haz_pro · 18 Dec 2020 at 11:45

Thanks all, will get it changed. Here's hoping the replacement is better.