Hisense YouTube app issue

jonnyp1993 · 20 Mar 2019 at 10:32

Recently purchased a hisense 75" 4k uhd tv, Model
H75A6600UK. When playing videos on YouTube, no matter what quality you choose, after about 20 minutes of watching it comes up with loading in the middle of the screen, freezes for around 10 seconds then carrys on. It gets worse the more you carry on watching.

If I clear the catch, it works fine again for the first 20 minutes or so.

I contacted hisense and they sent out a USB dongle with the firmware on as they said it was bugged. This didn't work.

I contacted the retailer who offered to replace it with another one. But it's exactly the same.

I'm asking if anyone has had this issue before and does anyone know of a fix ? It's starting to get really annoying now, I really like the tv and I don't really want to go through all the hassle of finding another one and returning this one.

Thanks in advanced

wellibob · 20 Mar 2019 at 20:18

Unfortunately Hisense firmware and apps are extremely tempremental. My advice is ditch the tv's built in apps and use a dedicated box (fire 4k, Roku 4k, Apple 4k etc)

jonnyp1993 · 20 Mar 2019 at 20:30

wellibob said:
Unfortunately Hisense firmware and apps are extremely tempremental. My advice is ditch the tv's built in apps and use a dedicated box (fire 4k, Roku 4k, Apple 4k etc)

I'm more tempted to return it back to the retailer rather than put up with it and find an alternative. Been looking into it today and it seems it's a common fault, and hisense just fob people with the usb stick and firmware.

If I was to keep and find an android box what would you recommend and iv never had one before. It would only be for YouTube, as it's more convenient just chilling on the sofa with the remote lol. That's why it's bothering me so much

hornetstinger · 21 Mar 2019 at 10:56

Just buy a android box got a alfawise h92 Pro plus about £50.

Wouldn't replace TV just because of built.in TV apps. Box will be faster too.

jonnyp1993 · 21 Mar 2019 at 11:08

Ok thanks, I'll look into them and give 1 a try, thanks again

wellibob · 23 Mar 2019 at 11:45

Roku 4k stick I recomend . 2nd a Fire 4k stick. Roku is as simple as it comes and if it has an app. It just works Android based boxes/sticks can be a little glitchy imo Inc the fire sticks.

jonnyp1993 · 23 Mar 2019 at 12:21

wellibob said:
Roku 4k stick I recomend . 2nd a Fire 4k stick. Roku is as simple as it comes and if it has an app. It just works Android based boxes/sticks can be a little glitchy imo Inc the fire sticks.

Cheers mate, I'll look at getting one of the roku 4k's, thanks again

wellibob · 23 Mar 2019 at 12:36

With the new extra wide video formats (18.9.etc) on the YouTube built in tv apps,, they often get confused and display the image wrong (in a reduced box or wrong aspect) . I use exclusively the roku 4k for casting YouTube to my main TV and its always correct aspect, ie the borders are correct for a 16.9 TV.

jonnyp1993 · 23 Mar 2019 at 13:04

Cant say iv noticed before but this box sounds good

silverblack · 26 Mar 2019 at 04:31

Fire TV 4K is much better imo, can install any app you want on it. Roku sticks are too locked down can only install what they offer in their app store.