Hitachi Touro Desk

GM86 · 24 Aug 2012 at 15:53

Hi,

I've just bought two of these 2TB external desktop drives to use on two different machines (both running windows 7)

One is my current machine and one is a new machine which I only received today and installed the OS on a short time ago.

Neither of the drives work, they're both coming up as USB Device Not Recognized.

I've done all the usual stuff like use windows to check for drives online, looked on the hitachi website and so on but can't get nothing to work. Any ideas? Thanks

rpstewart · 24 Aug 2012 at 15:59

OK, so both of them are powering up OK? Not making any odd noises?

Are you using USB3 on both and the cables which came with the drives?

GM86 · 24 Aug 2012 at 16:05

Both powering up fine, neither making any noises or anything dodgy.

Using the supplied cable with both drives, though the port on the machine is USB 2.0.

Could this be the problem? I was under the impression it should work just at 2.0 speeds.

Thank you for your help

kona786 · 24 Aug 2012 at 22:11

Should work on USB 2 - I have the 4TB version and it works on both USB 2 and 3.

Surveyor · 25 Aug 2012 at 00:48

It sounds like they're not being recognised at all but just check and see if they appear here:

Right click (My) Computer, select Manage and then select Disk Management.

The drive should show in there as unallocated apace (~1.81 TB).

How to Initialize a New Hard Drive

GM86 · 28 Aug 2012 at 15:25

Sorry for the delay in response, been away for the bank holiday.

Thank you for your replies. I checked under the My Computer manage and the drive does not appear under disk drives, only under USB devices as an unknown device. This is turn leads to a problem when following Surveyor's link as the drive doesn't show up in Disk management so unfortunately I'm still stuck