Soldato
Just had this conversation with a Hitachi rep on the website tech chat thing:
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You are now chatting with 'Michael E.'
Michael E.: Thank you for using Hitachi GST's On-line Chat. How may I help you today?
Paul: hiya
Paul: have a tiachi 160GB deskstar
Michael E.: Hello Paul
Paul: hitachi*
Paul: now the sites giving me a response of "return to vendor" when I enter my serial
Paul: is this as it out of manufact warrenty?
Michael E.: What is the serial number of the drive?
Paul: CDEXXX5D
Michael E.: Thank you. One moment while I look that up.
Paul: to avoid other formalities its definitely the drive, have tried it on various cables in system and this one drive will usually not be detected by system, other drives on same cables (even other deskstars) are fine.
Paul: thanks for checking
Michael E.: Thank you for waiting, do you bougth the drive separete or in a system?
Paul: seperate - was purchased from a trade fair so going back to the "shop" is rather difficult
Michael E.: Do you have a proof of purchase for me?
Michael E.: and I need your name and adress to create a case for you.
Paul: hmmm... not sure on proof of purchase - if i dont have it will i definitely not be able to RMA?
Paul: As for name and address: Mr P Editted, Editted St, Editted, S2 Edit, UK
Michael E.: Where do you bought the drive?
Paul: It was from a trade fair - basically a hall where shops come and have a "market stall" in a sports hall etc. They are only there 1 weekend a month and not sure if the same shop would still have a stand there
Paul: was purchased new, sealed etc just not from a permanent shop
Michael E.: Your case number is 7xx-2xx-1-3xx-x
Paul: ok - what happens now?
Michael E.: You don't have a little bill, anything with a name from the reseller or with a prices?
Paul: I can look but dont think so, i HAD a recipt but over a year ago and likely lost
Michael E.: Sorry without a proof of purchaes we don't can help, do you can go to the trade fair and look for the shop?
Paul: ahh
can try but long time since i was there, been again once since and not seen them there
Paul: why is the proof of purchase needed? If i have a drive of yours thats faulty at some point it would come back up the chain from the supplier i bought it off to replace either way?
Michael E.: The serial number you provided appears to be tracing to a drive that was originally sold to a system manufacturer for use in one of their systems.
Michael E.: When a drive is sold in a specific model system, the warranty for the drive is handled by that system manufacturer.
Michael E.: The problem is, you have a OEM drive
Paul: ahhh - i see. Ok... just to test - i bought 2 drives in a pair, would you like the serial of the other to check?
Michael E.: yes please
Paul: CDEXXXYD
Michael E.: one moment i will look for you
Paul: drives are often sold like this in the UK... if you look at http://www.overclockers.co.uk/productlist.php?groupid=701&catid=14&subid=167 they are a huge retailer and all the drives they sell are OEM
Paul: it was purchased as a bare drive in an anti-static bag in a shipping box
Michael E.: Can you please wait for one moment as I have to answer the telephone. Thankyou.
Paul: sure
Michael E.: Can you please wait for one moment as I have to answer the telephone. Thankyou.
Michael E.: Thank for waiting.
Paul: no problem
Michael E.: this is an OEM drive too.
Paul: the sites like overclockers.co.uk, "smallandtothepoint.co.uk", "onlinebuyer.co.uk" all sell OEM drives with "3 year warrenty" is theis warrenty not valid then?
Paul: ive RMA'd drives bought from these sources for other manufacturers before too (had a maxtor i had to return and the OEM status of the drive didnt cause any problems)
Michael E.: they handled the warranty without us
Paul: in the case of the maxtor it was an RMA to maxtor themselves
Paul: its something I should bring up on the forums of these sites if so, if people are left without any cover by buying your drives from these sources they should probably want to buy another brand?
Interesting - it seems the "3 year warrenty" doesnt apply? This is admittedly without proof of purchase but the likes of maxtor/western digital (2 i've dealt with) seem happy to go with just the serial. Comments?
Edit: Editted out other site names!
Please wait for a support representative to respond.
All support representatives are currently assisting others. Thank you for your patience. An agent will be with you shortly.
All support representatives are currently assisting others. Thank you for your patience. An agent will be with you shortly.
You are now chatting with 'Michael E.'
Michael E.: Thank you for using Hitachi GST's On-line Chat. How may I help you today?
Paul: hiya
Paul: have a tiachi 160GB deskstar
Michael E.: Hello Paul
Paul: hitachi*
Paul: now the sites giving me a response of "return to vendor" when I enter my serial
Paul: is this as it out of manufact warrenty?
Michael E.: What is the serial number of the drive?
Paul: CDEXXX5D
Michael E.: Thank you. One moment while I look that up.
Paul: to avoid other formalities its definitely the drive, have tried it on various cables in system and this one drive will usually not be detected by system, other drives on same cables (even other deskstars) are fine.
Paul: thanks for checking
Michael E.: Thank you for waiting, do you bougth the drive separete or in a system?
Paul: seperate - was purchased from a trade fair so going back to the "shop" is rather difficult
Michael E.: Do you have a proof of purchase for me?
Michael E.: and I need your name and adress to create a case for you.
Paul: hmmm... not sure on proof of purchase - if i dont have it will i definitely not be able to RMA?
Paul: As for name and address: Mr P Editted, Editted St, Editted, S2 Edit, UK
Michael E.: Where do you bought the drive?
Paul: It was from a trade fair - basically a hall where shops come and have a "market stall" in a sports hall etc. They are only there 1 weekend a month and not sure if the same shop would still have a stand there
Paul: was purchased new, sealed etc just not from a permanent shop
Michael E.: Your case number is 7xx-2xx-1-3xx-x
Paul: ok - what happens now?
Michael E.: You don't have a little bill, anything with a name from the reseller or with a prices?
Paul: I can look but dont think so, i HAD a recipt but over a year ago and likely lost
Michael E.: Sorry without a proof of purchaes we don't can help, do you can go to the trade fair and look for the shop?
Paul: ahh
can try but long time since i was there, been again once since and not seen them therePaul: why is the proof of purchase needed? If i have a drive of yours thats faulty at some point it would come back up the chain from the supplier i bought it off to replace either way?
Michael E.: The serial number you provided appears to be tracing to a drive that was originally sold to a system manufacturer for use in one of their systems.
Michael E.: When a drive is sold in a specific model system, the warranty for the drive is handled by that system manufacturer.
Michael E.: The problem is, you have a OEM drive
Paul: ahhh - i see. Ok... just to test - i bought 2 drives in a pair, would you like the serial of the other to check?
Michael E.: yes please
Paul: CDEXXXYD
Michael E.: one moment i will look for you
Paul: drives are often sold like this in the UK... if you look at http://www.overclockers.co.uk/productlist.php?groupid=701&catid=14&subid=167 they are a huge retailer and all the drives they sell are OEM
Paul: it was purchased as a bare drive in an anti-static bag in a shipping box
Michael E.: Can you please wait for one moment as I have to answer the telephone. Thankyou.
Paul: sure
Michael E.: Can you please wait for one moment as I have to answer the telephone. Thankyou.
Michael E.: Thank for waiting.
Paul: no problem
Michael E.: this is an OEM drive too.
Paul: the sites like overclockers.co.uk, "smallandtothepoint.co.uk", "onlinebuyer.co.uk" all sell OEM drives with "3 year warrenty" is theis warrenty not valid then?
Paul: ive RMA'd drives bought from these sources for other manufacturers before too (had a maxtor i had to return and the OEM status of the drive didnt cause any problems)
Michael E.: they handled the warranty without us
Paul: in the case of the maxtor it was an RMA to maxtor themselves
Paul: its something I should bring up on the forums of these sites if so, if people are left without any cover by buying your drives from these sources they should probably want to buy another brand?
Interesting - it seems the "3 year warrenty" doesnt apply? This is admittedly without proof of purchase but the likes of maxtor/western digital (2 i've dealt with) seem happy to go with just the serial. Comments?
Edit: Editted out other site names!
Last edited:
A simple invoice done in MS Word would do