Hive

bobbarley · 6 Feb 2017 at 10:36

BG engineer will be over tomorrow to install our Hive unit. Has anyone got one, and if so, have you been enjoying it?

nst68 · 6 Feb 2017 at 10:51

Yep, had one installed a couple of months ago.

Really easy to use, even has an app for Windows Phone :eek:

You can link it up to an Amazon Echo as well "Ask Hive to boost the hot water for 1 hour" etc.

Only issue was when I went to mount the thermostat on the wall I put a nail through a light switch cable

Psymonkee · 6 Feb 2017 at 15:13

Be interested in your experience! Looking into something like this and trying to decide between Hive (low entry cost, BG install) vs Heat Genius/Evohome (full radiator control, high entry cost) and can't choose!

If Hive had wireless TRV's it'd be quite easy I think!

GeForce · 6 Feb 2017 at 15:32

Psymonkee said:
Be interested in your experience! Looking into something like this and trying to decide between Hive (low entry cost, BG install) vs Heat Genius/Evohome (full radiator control, high entry cost) and can't choose!

If Hive had wireless TRV's it'd be quite easy I think!

Tado now also have TRVs, to add to your decision-making difficulty

pepp77 · 6 Feb 2017 at 15:35

My Hive is due to be installed on Friday.

Psymonkee · 6 Feb 2017 at 16:10

GeForce said:
Tado now also have TRVs, to add to your decision-making difficulty

WHY YOU <expletive deleted>!

In fairness it's not entirely my choice as it's my parents house but I'm getting to do all the research and plan the automation

bobbarley · 6 Feb 2017 at 16:46

I have an Echo Dot, so definitely going to be integrating it. I bought a Hive smart plug as well. Going to try to automate most of the house over time.

welshdragon · 6 Feb 2017 at 20:14

I've got HIVE. Its been great to be honest. They are working on an Apple Watch companion app too

Buffman · 6 Feb 2017 at 21:30

I've had a hive for boiler a couple months and scheduling options seem to work pretty faultlessly.

I also have the lights (colour and non colour) and they work great.

newbiejim · 7 Feb 2017 at 14:36

I have Hive, there is a serious issue with the active lights causing the heating to go offline, the fix is to remove the lights then add them again...............till it happens again.

They need to fix this.

Admiral Huddy · 7 Feb 2017 at 14:39

Another thing to go wrong surely.. Lived without it for decades so not sure the need for it now.. Not at £200.. Why does everything, including the door bell, need to be hooked up to the net? #old

bobbarley · 7 Feb 2017 at 14:43

So Hive didn't get installed today. Plusnet failed to take over my broadband service leaving us with no internet. Without internet you can't set up Hive.

I am very annoyed.

Admiral Huddy · 7 Feb 2017 at 14:43

So does this mean that if you have no internet, you get no heating?

bobbarley · 7 Feb 2017 at 15:06

No it still works, but the initial setup requires internet.

Jez · 7 Feb 2017 at 15:19

For the initial setup couldnt you have just connected the Hive to a personal hotspot on your phone?

We had a nest installed the other day and the plumber said thats what he often does when the customer has no wifi available, or they are not around to let him know the details. He just flicks on the personal hotpspot on his iphone.

bobbarley · 7 Feb 2017 at 16:07

I wasn't at home, and the wife is a bit clueless.

newbiejim · 13 Feb 2017 at 09:36

I was moved to email Hive about the issue I described blah blah..........here is their slightly weird reply, is the intro boilerplate text meant to soften the customer experience?, or just weird?

Thanks for your email. I hope your week went well. That’s us on the final approach to the weekend now. Just a few hours to go… Now, let’s take a look at your enquiry -

We are aware of this issue, Ian. Thankfully it's not happening to many people but even if it happens to one customer it's a concern. The good news is that we are fully aware of this and are working on a fix that will be in the form of a firmware upgrade so we won't have to replace anything. The firmware upgrade should be ready imminently so we would ask you to hang in there with us for now. If this is causing a noticeable issue for you, just remove the bulbs for now so that the heating works and we can get those bulbs hooked up again when the firmware upgrade is ready. In fact, having just had a look at your system, it looks as though that's what you've done.

Check back in a week or so to see if the upgrade is available.

Really sorry about this,

****

Hive Digital

GeForce · 13 Feb 2017 at 10:11

That is pretty weird, hopefully they're being honest and a fix is incoming.

newbiejim · 13 Feb 2017 at 10:34

GeForce;30498148 said:
That is pretty weird, hopefully they're being honest and a fix is incoming.

I replied asking for a sweetener to assuage me (free hive plug or something) due to being pretty much lied to by Hive (they haven't told customers of this problem and still market these etc), they refused so I've made a complaint..........which I fully expect will come to nothing.

GeForce · 13 Feb 2017 at 10:37

newbiejim;30498221 said:
I replied asking for a sweetener to assuage me (free hive plug or something) due to being pretty much lied to by Hive (they haven't told customers of this problem and still market these etc), they refused so I've made a complaint..........which I fully expect will come to nothing.

It's worth pursuing, it's not exactly a minor bug! I'd be very annoyed.