• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

** HO HO HO MERRY CHRISTMAS GUYS AND TWO EPIC DEALS FOR YA!! **

Steampunk said:
I think you might want to refer it to his boss. Ask him if he thinks that's acceptable build quality, and he would be happy if it was his purchase.
Click to expand...


I originally bought a Hazro whatever model back in Jan 2012 the glass front one, had it replaced due to glass falling off same year to a non glazed model which was tbh pretty damned good.

Unfortunately the power blew last October on the replacement was told to contact Hazro by OCUK, Hazro never replied after tons of emails fast forward 2 months I send a complaint to OCUK via webnote.

They arrange pick up next day and do the RMA for me, little over 2 weeks later I lose patience and just buy an Asus 1440p monitor which is stunning.

Jan 9th 2014 over 3 months after original monitor failed, I take delivery of a newer model Hazro as my older monitor was beyond repair I assume wasn't actually told, Thought it was pretty nice of OCUK to do this, received the new monitor and was planning on selling it on since it was surplus to requirements set it up for a buyer to view it and well, it's an absolute disgrace, buyer and I were in stitches laughing at how poor the quality of this screen was.... Learned a hard lesson there, Open and check stuff on delivery rather than selling sealed.

Obviously losing patience I sent a webnote complaint regarding this and a week later this afternoon I'm told in a nutshell by an assistant returns manager to deal with it, "backlight bleed on this screen isnt classed as a fault due to the new edge LED technology to what the majority of screens use nowadays".

I guess the assistant manager was too busy trying to 1-0 me with flowcharts from the office of fair trading regarding my complaint making it sound like I'm in the wrong for complaining and they don't have to do anything for me and forgot that this monitor is not satisfactory quality is not fit for purpose and isn't as described.

Was given the our only option is to partial refund of what your old monitor is now worth card.

Shame because I would have took my old monitor over this any-day, this monitor is absolute garbage and I feel sorry for people that choose this over a Asus or Dell for only 80-100 quid extra.

Overall absolutely disgusting level of customer service from OCUK, Zero empathy, no apologies having to wait such a long time and a very uninformative meh reply to my complaint that was obviously not treated seriously.

I'm a senior customer service rep for a massive company dealing exclusively with business customers, If I had treated one of our customers complaints like this I'd be getting a serious dressing down by my manager right now.

Awaiting a call back from trading standards to take this further, which I can't believe I'm having to resort to over a poxy monitor.


edit- it's a replacement monitor minsta so for some reason rules and returns don't seem to apply to me.
 
That's nonsense. Backlight bleed is a fault, it means the panel hasn't been fitted correctly into the frame, or the edge lighting itself is faulty.

I don't know how anyone could argue that a display device with a faulty display isn't worthy of replacement/return. Quite frankly OCUK should be ashamed to be selling products in that state.
 
Shocked by this, only returned a few things here and have bought a fair few, but when I have the system has been flawless, this could be a one off mate. Have you messaged in the CS forum?
 
The last time I spoke to Customer Service they could only arrange sending it off to Hazro for a repair, This is because the latest monitor sent to me is a replacement order new from stock for my old one.

So basically because I haven't bought this monitor as new and it's a replacement I'm not allowed a direct return/swap like a new customer/order would I have to send it back to Hazro and wait even longer to finally get my old monitor replaced satisfactory.

This is what I am mainly disputing with OCUK as I should not have to wait another month or more to finally get a monitor back, Since my original became faulty 4th October 2013, A combination of Hazro and OCUK poor service has lead to me waiting as it stands over 3 months and still no closer to a resolution, If this is to be sent back to Hazro I could be looking at close to 5 months before the issue is closed.

I'm really shocked OC are not wanting to just get this resolved asap for me, after it's been so long. It's even more frustrating that I've been calm and laid back about this with them until today after receiving that joke email from a so called assistant manager.

Will probably have to wait another week for a reply again now. Very poor service.
 
Noticed this on sale for £300 this week and was tempted as I'd like a new 27" monitor to play Diablo3:ROS and Elder Scrolls Online on. I've always preferred the look of glossy/glass fronted displays to grainy matte ones and this looked ideal but the pics on this thread have put me off.

Is there anyone on here who's bought one recently and is happy with it?

http://www.overclockers.co.uk/showproduct.php?prodid=MO-025-HO&groupid=17&catid=1120
 
You must log in or register to reply here.
Back
Top Bottom