Holiday insurance: claims for delays?

413x

413x

413x

Caporegime
Joined
13 Jan 2010
Posts
33,041
Location
Llaneirwg
So last night my flight turned around from Greenland and headed back to Iceland.
We got as low as 100m before plane suddenly started to ascend.

Airline put me up in a hotel and this is now at least going to be 2 nights at least.

I've never had to claim on insurance before and this is probably quite complex.

Situation.
Flight from UK to Iceland was fine
Flight from Iceland to Greenland was turned around.
No idea if/when this flight will happen.

Is this something to be handled when I'm back in the UK?
Or is this something I should be calling the insurer with now?

What's really annoying is burning my annual leave and unable to even do anything due to the remoteness of the hotel.

This was a very expensive holiday.
What makes things more complex.
The UK to Iceland leg is paid for by me directly. The Iceland to Greenland is all covered from the tour operator.

I paid on credit card.
I have insurance.


Any advice options would be most helpful!
 
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only claimed on insurance for damaged items and obviously only can do that once I’m home.

For delayed flights I’ve only claimed under the EU legislation and got compensation direct from the airline.

My advice is you will need to submit every piece of evidence you can, keep all receipts, screenshot all texts received about the delay. Submit all expenses incurred as a result of the delay from extra taxi or trains costs and food.
 
I got £500 for being delayed a few months ago.
Don’t start your claim until you are home, keep all receipts for everything you need like food / taxis.
Harass the airline to get you home sooner. Check yourself for alternative flights. If you can call them and give them the alternatives it will help.
They tried to delay me 2 days and I found alternatives and when I called they got me home next day.
 
I also used resolver for the claim. Flawless

www.moneysavingexpert.com

Flight delay compensation

If your flight's delayed for more than three hours, you're often entitled to between £210 and £520 in compensation. So if your flight's been delayed this summer, use this MoneySavingExpert guide and free online tool to claim what you're owed.
www.moneysavingexpert.com www.moneysavingexpert.com
 
Raymond Lin said:
only claimed on insurance for damaged items and obviously only can do that once I’m home.

For delayed flights I’ve only claimed under the EU legislation and got compensation direct from the airline.

My advice is you will need to submit every piece of evidence you can, keep all receipts, screenshot all texts received about the delay. Submit all expenses incurred as a result of the delay from extra taxi or trains costs and food.
Click to expand...

So far haven't accrued any extra costs as the airline (Iceland Air) is sorting it. So only thing I'm losing is the actual holiday.

I wish knew if we are going to lose 2 days, 5 days.. Etc.
If it goes into 3 days may as well go home and not lose the annual leave.
But not sure if that's even an option.
 
Showboat said:
I got £500 for being delayed a few months ago.
Don’t start your claim until you are home, keep all receipts for everything you need like food / taxis.
Harass the airline to get you home sooner. Check yourself for alternative flights. If you can call them and give them the alternatives it will help.
They tried to delay me 2 days and I found alternatives and when I called they got me home next day.
Click to expand...

At present if its 2 days. I'd rather some proportion of the cost back and still do the rest. But if it's going to be 4 days let's say. That's over half trip gone.

Just no idea when/if can get to destination.
If we do fly to Greenland tomorrow I want something back from the tour operator or insurance.

As its Iceland can't really do anything without a car. And the hotel we are at is extremely remote.
 
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Wow.

Just rung the insurer. Apparently this is not covered. And I need to claim from the package holiday company.
Is this true?

To give more details.

I bought a "package" holiday from much better adventures (UK company) that included flights from Iceland to Greenland.
I paid for my own flights to Iceland.

My flight from Iceland to Greenland is 2 days delayed.

Is it right that my travel insurance is not valid? If so how is that possible? Isn't this quite common?

Also. If I have an accident out there is that also not covered?

To be clear I put Greenland and Iceland on my travel insurance.

Please let me know if this is for the company I bought from? Basically I don't care who pays. I just want compensation.

If it comes to it I'll go to my credit card company.
 
Get in contact with the package supplier, as the flight delay is not out of the UK you need to find out if ATOL or ABTA will apply. Also read the travel insurance documents and see what is actually covered. All the details and contact number are on the much better adventures website.
 
dlockers said:
What has the tour operator said? Have you tried compo face to the press?
Click to expand...
200sols said:
Get in contact with the package supplier, as the flight delay is not out of the UK you need to find out if ATOL or ABTA will apply. Also read the travel insurance documents and see what is actually covered. All the details and contact number are on the much better adventures website.
Click to expand...

Yes just rand them. They sounded like they are trying to fob it off.
Ie no one wants to pay.
I have a feeling it is much better adventures responsibility. Because a product I paid for isn't being delivered. Unless there's some clause for weather.

Have to say how do you get cover for things like this if everyone can wriggle out?

Should have all the protections

"Financial Protection with ABTOT, ABTA & Atol"
 
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413x said:
Yes just rand them. They sounded like they are trying to fob it off.
Ie no one wants to pay.
I have a feeling it is much better adventures responsibility. Because a product I paid for isn't being delivered. Unless there's some clause for weather.

Have to say how do you get cover for things like this if everyone can wriggle out?
Click to expand...
Unfortunately weather is pretty likely to cause a problem to a flight, so I don't think many companies pay much attention. Your claim is compounded because it is an irregular flight.

Are they willing to extend your trip by the days lost?
 
dlockers said:
Unfortunately weather is pretty likely to cause a problem to a flight, so I don't think many companies pay much attention. Your claim is compounded because it is an irregular flight.

Are they willing to extend your trip by the days lost?
Click to expand...
I doubt it. Flights both ways are booked.
Just heard that flight is scheduled today. So 2 days lost.

You'd think that you'd get a partial refund or something. I'll even try credit card claim.

I dunno. Never been in this situation before. Not sure how you get an insurance provider to cover this.

I read the weather bit on my insurance so thought I was covered.
 
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Raymond Lin said:
I am sure you can at least claim for compensation for delay flight from the EU, on top of a replacement provided.

I got £400 from Air France when mine was missed.

europa.eu

Air passenger rights - Your Europe

Travellers' rights - flight delays, cancellations and overbooking (passengers unable to fly on flight they booked)
europa.eu europa.eu
Click to expand...

Yeah that's what I was hoping. That would be enough to make it fair.
 
Raymond Lin said:
Start with the link above, mine took 6 weeks to get paid.

If that fails then try Insurance again.

Then try credit card company. Obviously you can't double dip but that is the order I would do my claim in.
Click to expand...

Agreed. That was the plan. Airline, Insurance, travel provider (they've offered credit in the past which I'd be fine with), credit card.
 
Raymond Lin said:
I am sure you can at least claim for compensation for delay flight from the EU, on top of a replacement provided.

I got £400 from Air France when mine was missed.

europa.eu

Air passenger rights - Your Europe

Travellers' rights - flight delays, cancellations and overbooking (passengers unable to fly on flight they booked)
europa.eu europa.eu
Click to expand...
Pretty sure weather is excluded from that scheme. The compo is if the airline COULD have done something to avoid it e.g. maintaining the aircraft properly or on time
 
Found this from CAA & ABTA.
JRiDWka.jpeg


Will pursue this too when get home.

Basically we've had 2 days of holiday missed. With nothing put on as compensation (although they did say they would try, but nothing happened).

So maybe it will end up coming from much better adventures
 
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