Homebase Text ( not ordered anything)

hargi · 30 Nov 2015 at 08:50

Just got a text to my phone that came up as Homebase.
Your order 02############# is now available for collection at tge customer service desk in Sheffield, Drakehouse store.

How does my phone know its from Homebase and I have't ordered anything.

Has someone got my details/ do I ignore it or contact someone

StriderX · 30 Nov 2015 at 08:51

I'd find out, posting on gd is odd as usual.

Redgie · 30 Nov 2015 at 08:56

Dear OcUK,

A problem has occurred which could be solved by a simple phone call. What should I do?

Yours sincerely,
Most GD posters.

Ring Homebase.

Gogl · 30 Nov 2015 at 09:08

Someone might have given out the number incorrectly or it was entered into the system incorrectly if it's not done online. I wouldn't call using a number from the text, if that's even an option, I'd source one from elsewhere, just in case you get through to Homebase, New Delhi.

planty · 30 Nov 2015 at 09:11

I'd go and stake out the customer service desk and keep an eye out for anyone looking suspicious - you can normally get a good vantage point from the garden furniture section.

Mynight · 30 Nov 2015 at 09:14

hargi said:
How does my phone know its from Homebase

You can send sms with a sender ID which automatically adds the name. Kinda like an emails subject header.

Greebo · 30 Nov 2015 at 09:14

Go collect new lawnmower
Sell on Ebay
Profit.

Schlong&Stable · 30 Nov 2015 at 09:22

Can you not resolve this issue without consulting OCUK? I mean, come on.

this_is_gav · 30 Nov 2015 at 09:26

The only option is to go to Homebase, collect the goods, wait outside until someone leaves looking irate, follow them and, well, you know what to do to their letterbox.

Greebo · 30 Nov 2015 at 09:28

this_is_gav said:
The only option is to go to Homebase, collect the goods, wait outside until someone leaves looking irate, follow them and, well, you know what to do to their letterbox.

That may be sometime as the true owner will never get the text saying their goods are ready for collection. Maybe after a few days, they will contact Homebase to be told that their goods have already been collected.

i5aces · 30 Nov 2015 at 10:03

why not just ignore it.

TheVoice · 30 Nov 2015 at 10:15

Cancel your credit and debit cards, just to be safe.

thepyeman · 30 Nov 2015 at 13:59

Chances are its somebody putting the wrong number in but ive sent him a message and i can check this out as i work for homebase customer services.

diamount · 30 Nov 2015 at 14:01

The customer probably gave an incorrect digit which resulted in your number being used.

TheVoice · 30 Nov 2015 at 14:10

thepyeman said:
Chances are its somebody putting the wrong number in but ive sent him a message and i can check this out as i work for homebase customer services.

Data Protection Act much?

Craig321 · 30 Nov 2015 at 14:13

Go find out what it is.

Mynight · 30 Nov 2015 at 14:15

TheVoice said:
Data Protection Act much?

As long as he doesnt identify any of the personal details of the client its not going to fall foul of the law surely?

He can check the number to see if its actually placed an order or if its a scam.

thepyeman · 30 Nov 2015 at 14:16

Yeah i wont be telling him any of the details about the order such as who placed it, This will let me call the customer that actually placed the order and let them know its there and make a note of the incorrect phone number. No need to breach the data protection act to do this.

thepyeman · 30 Nov 2015 at 14:18

Just checked this out and it was a mistake by the store

and no dpa breached.

Mynight · 30 Nov 2015 at 14:20

thepyeman said:
Just checked this out and it was a mistake by the store and no dpa breached.

Did hargi give you the details? :confused:

Otherwise that store must be quiet

.