Hotel Complaint

Teledude

Teledude

Teledude

Soldato
Joined
4 Dec 2003
Posts
2,847
So here's the scene...

Your staying in a 5* hotel over a weekend and on the Saturday night you have a large buffet style meal including a lot of sea-food.
Sunday - Tuesday you are very ill displaying food poisoning like symptoms.
Upon checkout you receive a very small "hope you get better" hand shake but no good-will gesture and no follow up apology...

Question is - what would you have expected? :)

FYI - they have now completed their food safety investigation and will not apologise / re-compensate me at all - even without accepting it was food poisoning but possibly something else :confused:
 
Their food safety investigation? Did you call in a 3rd party, I'm sure theres a government control service for this kind of thing.
 
Teledude said:
FYI - they have now completed their food safety investigation and will not apologise / re-compensate me at all - even without accepting it was food poisoning but possibly something else :confused:
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Why would they voluntarily admit that they might have caused you to be ill? Imagine that you are a hotel manager.
 
Robbie G said:
Why would they voluntarily admit that they might have caused you to be ill? Imagine that you are a hotel manager.
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I dont want them too - I want them to aknowledge it was something in their care - hell it could have even been another guest :D

But I would just expect more than a little pat on the back on check out :confused:
 
Teledude said:
I dont want them too - I want them to aknowledge it was something in their care - hell it could have even been another guest :D

But I would just expect more than a little pat on the back on check out :confused:
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Why? Unless lots of other people eating the same buffet got ill then it clearly wasn't the food. The chances are it was a bug you picked up before you arrived in the hotel and even if you did pick it up from another guest why would the hotel do more than say I hope you get better soon?

This is a very odd thread, what were you hoping for a refund and a free weekend when your feeling a little better?
 
Robbie G said:
But why would they realistically do that?
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Because I went in feeling fine and came out the complete opposite - the odds of probability stack it that it was something in the food due to my symptoms although granted I can't prove this - maybe I just expect more as a customer :)
 
As soon as they apologise or acknowledge that it could have been their fault in any way, they open themselves up for a **** storm when it might not even have been their fault. Get real.

Why would they observe that you went in feeling fine and left feeling terrible? If you'd gone in feeling awful and left feeling great, would you have paid them extra or thanked them for your successful recovery?
 
The thing is, the second they admit they're at fault, they open themselves to being sued for all kinds of things and if it's avoidable, as a business, of course they're not going to let that happen. Even a simple apology as you leave is admitting fault (though you'd have to prove they did it) so they won't do it unless you can prove they're in the wrong.
 
'I'm sorry you're not feeling well' is not the same as 'I'm sorry you became ill as a result of something we possibly did while you were in our care'.
 
Teledude said:
Because I went in feeling fine and came out the complete opposite - the odds of probability stack it that it was something in the food due to my symptoms although granted I can't prove this - maybe I just expect more as a customer :)
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Well actually it is more probable that you picked up an infection from the environment. A friend of mine did a study several years ago. She swabbed toilet cisterns in hotel, bar and restaurant toilets. Something like 9/10 had traces of E.coli

As others have said if it was the food then there would have been an outbreak among the other guests.
 
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