house insurance question about claiming?

[Matrix]

Afternoon everyone

Had a problem in our kitchen that our wooden floor has started to lift up. Been happeing now over the course of a few weeks. This morning i've found out that the washing machine has been leaking and this is what the problem is. Seems like it's been happening over a long period only been in the house 4 months.

The concrete is soaking wet and there's also a cm hole where the washing machine has been rubbing during it's spin near the back of the machine.
Also some part seems to be damaged. No noting about washing machines my dads been looking at it for me. So now i can't seem to use my washing machine as well now.

Where do i stand with the house insurance and do they send someone out to do the work or do i have to get some quotes?.

Need to get this sorted as quick as i can.

Thanks ....

 

[Matrix]

Thanks for taking the time to reply.
I'm insured but i've got ring back again tomorrow and see what action they say i should do.
Think i had weekend staff on the phone just now as they didn't seem to have a clue what was happening. But at least i was told i was covered.

Thanks again.