How anre Sennheiser's RMA service?

TheRedZealot · 9 Apr 2008 at 11:51

Well the microphone on my PC161 headset has given up as it got tangled round my foot and i got up, i reckon the wire has broke to the microphone however the headset still works to the headphones. I'm guessing that there is no easy way to fix it and i don't want to dismantle my headset and void my warranty so its about time to get a replacement.

Has anyone used their service before and if so how long does it usually take for them to send the replacement from Sennheiser (i bought them in November) and how would i package the pair I'm sending back?
(i have still got the plastic case that they came in)

Dyson · 9 Apr 2008 at 11:54

Would they RMA something that you broke yourself?

p4radox · 9 Apr 2008 at 12:08

As Dyson says, I seriously doubt that you'd be able to pass off a breakage like that as simply a fault. Unless you can prove that it was already damaged when you received it...

TheRedZealot · 9 Apr 2008 at 12:24

Would getting the wire wrapped round my foot be classed as an accident and does anyone know their policies on these matters?

TheRedZealot · 9 Apr 2008 at 12:37

Found it.

Sennheiser — Headphones, Microphones, Wireless Systems

For over 75 years, our products come with a built-in mission: to stay true to the sound and soul the music was given by its artist.

www.sennheiser.co.uk

The Sennheiser guarantee applies subject to the product being handled properly for its intended use

Oh dear, but since it is for being handled for the intended use, i thought i read somewhere that they were designed to take a lot of damage at LAN parties etc (not that ive been to any).

wij · 9 Apr 2008 at 14:31

Doubt you will have much luck but it can't hurt to try, they are normally pretty helpful in my experience although this has typically been when dealing with their pro-audio people.

Tripnologist · 9 Apr 2008 at 14:58

TheRedZealot said:
Found it.
Oh dear, but since it is for being handled for the intended use, i thought i read somewhere that they were designed to take a lot of damage at LAN parties etc (not that ive been to any).

I really don't think they would consider having the cord wrapped around your foot and subsequently being yanked upon 'intended use'. Would be no different than if they slipped off your head and you rolled over them with your chair.

As Wij mentioned though, it's at least worth a try.

TheRedZealot · 9 Apr 2008 at 16:18

I will have ago, it was an accident and all.

Lighters · 10 Apr 2008 at 04:41

how you got on

let me know how you got on because my left earpiece has stopped working and i might need to RMA my own headset, how do i go about it, whats their e-mail

I remember a 2year warranty being mentioned

Tombo · 15 Apr 2008 at 14:57

It's not physically broken on the outside? Then it just stopped working and you don't know what happened.

Lighters said:
let me know how you got on because my left earpiece has stopped working and i might need to RMA my own headset, how do i go about it, whats their e-mail

I remember a 2year warranty being mentioned

Well you didn't break it so it should be covered.