How common are dead pixels?

accod · 28 Jul 2013 at 14:03

I'm very unlucky when it comes to dead pixels (never stuck, always dead for me). Out of the 4 gadgets I've bought in the last year, 3 have had dead pixels.

Nexus 7 had to be swapped.
Galaxy S3 the same.
Laptop (Thinkpad x230) has one and I needed it urgently so couldn't wait for it to be swapped. It's on the very top in the middle so not very noticeable luckily. I had even paid for a pre shipping inspection check to try and avoid this! Got a refund on the check.

Oh and my Dell monitor which I bought a few years ago has one.

Told you I was unlucky!

Rroff · 28 Jul 2013 at 14:43

Think I've been lucky, not sure exactly how many (TFT) monitors I've had but its probably just about into double figures and only one has had any pixel problems and that was just one pixel (unfortunatly almost dead center) that was stuck.

Doco · 28 Jul 2013 at 15:00

accod said:
I'm very unlucky when it comes to dead pixels (never stuck, always dead for me). Out of the 4 gadgets I've bought in the last year, 3 have had dead pixels.

Nexus 7 had to be swapped.
Galaxy S3 the same.
Laptop (Thinkpad x230) has one and I needed it urgently so couldn't wait for it to be swapped. It's on the very top in the middle so not very noticeable luckily. I had even paid for a pre shipping inspection check to try and avoid this! Got a refund on the check.

Oh and my Dell monitor which I bought a few years ago has one.

Told you I was unlucky!

That is awful unlucky, could also be that (as stated by PanMaster already) maybe with the increase of demand there are more screens in production, and even at the same % of dead pixels there will still be more screens with this fault increasing the chances of getting one

nshire · 29 Jul 2013 at 12:13

1x old yursaki 24" (1200p) has a lazy pixel (on blue)
1x pixel that can barely see on toshiba 42" 1080p.

Apart from that phones been ok 2 other AG Neovo 17x2,15LCD's been fine

RHS · 29 Jul 2013 at 16:26

Genoma said:
How does that fit in with the 14 day satisfaction guarantee though?

Under the distance selling regulations (DSR) you can return goods to the suppliers upto 7 days after receipt (OcUK offer 14 days*). Notice must be in writing, email, webnotes, letter etc.

You are allowed to open the packaging and inspect the goods same as if you were in a shop and return the goods if you are not satisfied. Obviously you should retain the original packaging to avoid damage when returning the goods, but it is not a requirement. Some exceptions apply which you should google if you need more info.

In terms of dead pixels I have never experienced this, but if you do have dead pixels on a monitor upon delivery you are well within your rights to reject the goods under the distance selling regs and receive a full refund.

If you used your Credit Card to make the purchase and the value of the items is over £100 you could apply for a refund under Section 75 from your credit card company in the event that you had no luck with a refund from the supplier (very unlikely to be an issue with OcUK tbh, if it was I would take my business elsewhere) but you could be left waiting while this is processed.

In any case you are well protected by consumer legislation when buying off the web in most cases (not sure if the regulations apply is buying from a non-EU based company).

Hope this helps.

*I note OcUK terms and conditions of sale still make reference to 7 days (not 14) which forms your contract with the supplier, perhaps an oversight on behalf of OcUK?

gothic_hobbit · 1 Aug 2013 at 00:50

I've lost count on how many CRT's I have witnessed just blow up.

LCD seems far more robust.

bremen1874 · 1 Aug 2013 at 02:29

gothic_hobbit said:
I've lost count on how many CRT's I have witnessed just blow up.

LCD seems far more robust.

In almost 20 years of working in the industry (with many years where a CRT was on every desk because that was the only option) I've seen exactly zero CRTs 'blow up'.

Where there have been failures it's usually PSU related (usually dodgy capacitors), and that can happen to any equipment.

gothic_hobbit · 1 Aug 2013 at 16:11

bremen1874 said:
In almost 20 years of working in the industry (with many years where a CRT was on every desk because that was the only option) I've seen exactly zero CRTs 'blow up'.

Where there have been failures it's usually PSU related (usually dodgy capacitors), and that can happen to any equipment.

When I say 'blow up', I mean the actual tube giving up the ghost.

It's either that or the red colour goes, which makes for a rather horrible sub-technicolor experience !