How do I cancel an o2 Online contract?

[Oliver]

I could ring up the customer services number but at 45p per minute I'd prefer to do it on the net. Of course they don't make it easy to do on their website so I'd like some guidance on how to do it. I'm pretty sure my 12 months is up, and if it's not it's just a couple of weeks so it shouldn't involve any excess payments etc.

Thanks

 

[Oliver]

I rang up their customer services and I'm getting my number transferred to PAYG. The guy said the sim would come in 3-5 days and gave me a number to ring and get my PAC code. I'm not quite sure what this is. Do I get my PAC code to "release" my mobile number so I can transfer it to this new sim card? Couldn't they just convert my old sim to PAYG? When do I ring up, now or when the sim comes?

Thanks for your help guys.

 

[Oliver]

lol Jesus...I'll ring again on Monday and play dumb (or am I already? ), see what's happening