The screen on my Lumia 820 broke a while back. EE / T-Mobile wouldn't help, so I went to a 3rd-party repairer and got the screen replaced, and picked up my repaired phone today. Unfortunately the screen broke in the keypad area, so it recorded a very large number of keypresses and it's saying that I have to wait 310,000(!) minutes to try again to unlock it. I've tried taking the battery out and doing a soft reset without success. I've been on the phone to EE / T-Mobile and the guy really tried to help but was unable to. I don't want to do a hard reset yet as there's data on there from travels that has not been backed up - it broke on my travels. The Windows Phone Recovery Tool from the FAQ sees the phone and looks to be able to install software on it, but doing that will erase all data and will it do any good anyway?
Again, I don't want to lose data if I can help it.
Again, I don't want to lose data if I can help it.