Soldato
if the delivery isn’t attempted I’d imagine it’s more likely it’s still in the warehouse rather than the driver not attempting to deliver something that’s on their van
Then why say they attempted to deliver and no one was in rather than "we forgot to load your parcel"? It's pretty obvious it's so they can claim they met their obligations to the sender and so still get paid. I would guess that technically that would count as fraud (although obviously very minor).
It's not even possible to get in contact with them. Both the phone system and web "chat" just loop you through the parcel tracking functionality.