How forgiving are you of 'problems' in restaurants?

Windle · 8 Apr 2013 at 21:23

Picking up one one of your points boxman, I'll leave if I sit at a table and there is dirty cutlery laid out on a "fresh" table!

If they can't get that simple hygiene right you probably don't want to see the cooking/prep areas!

craaaaaig · 9 Apr 2013 at 03:34

They'll lose the tip if things are taking too long/wrong. Although I rarely complain.

I think people who try and complain about anything to get discount/free are ridiculous and should be ashamed, my girlfriend works in a restaurant and the most absurd story was that of a woman who yelled at her for a severe discount as she didn't like how many onion rings she got with her burger (it was a topping and she expected a portion for some reason). Other examples are people who complain about the temperature in the restaurant etc.

Suarez7 · 13 Apr 2013 at 13:52

craaaaaig said:
They'll lose the tip if things are taking too long/wrong. Although I rarely complain.

I think people who try and complain about anything to get discount/free are ridiculous and should be ashamed, my girlfriend works in a restaurant and the most absurd story was that of a woman who yelled at her for a severe discount as she didn't like how many onion rings she got with her burger (it was a topping and she expected a portion for some reason). Other examples are people who complain about the temperature in the restaurant etc.

I once witnessed a woman in KFC go absolutely mental at a staff member because it was apparently too cold, started claiming she had medical needs and the cold affected her, it wasn't even cold though she was clearly just one of these who like to have a moan wherever they go. She got kicked out in the end as she was disturbing other customers.

Hellfire257 · 13 Apr 2013 at 15:02

Depends on how much I paid! It's really subjective so it is difficult to give an answer. I've never really complained about anything, but I have witnessed Christmas pudding come with custard rather than the advertised brandy sauce. How can you get that one wrong?

Greg · 16 Apr 2013 at 11:30

Kenai said:
Minor issues = no tip
More significant = no tip and a whinge at the table staff
Serious issues = no tips, complaint to senior staff, possibly even refusal to pay

I don't buy the whole 'oh hard job, bound to make mistakes' sob story. My job can be hard too and if I screw up, I have to take it on the chin, I don't see why people in service industries should be let off giving bad service just because it's 'hard'.

Completely agree!

Cosimo · 16 Apr 2013 at 12:29

I'm usually quite forgiving when there are minor indiscretions but will complain if there is a problem with the food or service is really slow (table forgotten). If there is real cause for complaint then there won't be a tip and we won't be back again.

Jackaby · 17 Apr 2013 at 01:17

My biggest gripe is when the bill takes to long to arrive, and you're sitting around like a lemon...despite countless, BILL please hand gestures.