How in the world can you speak to someone at Yodel?

dirtychinchilla

dirtychinchilla

dirtychinchilla

Soldato
Joined
2 May 2011
Posts
12,078
Location
Woking
They’re trying to deliver something to me at an address 15 minutes away. No doubt this is because their maps are screwed up.

But their live chat is useless. You can’t contact the depot. And on the phone there doesn’t appear to be any way to actually speak to someone.

Anyone got any tips, other than resigning myself to receiving nothing ever?
 
The only way to communicate with Yodel is to use a method that they are familiar with, you'll need one of these

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Same with most of the delivery companies now.

I remember the time the Royal Mail took a week to deliver a Next Day Special Delivery and I could not get an ounce of help from them at all and I never got through to a real person. No apology, I had to chase them for a refund. They have zero care at all, no customer service and should be investigated in my opinion.
 
Most of these couriers are useless for stuff like that - I had a similar problem with DPD and the only way to get a resolution was via the AI chat....... as getting to talk to a person let alone a person who'd engage their brain, never mind a person who could actually do what I needed, was a struggle. Ironically the AI chat immediately identified the issue I was trying to describe and had a resolution path for dealing with it...

Maybe a ploy to try and push people over to non-human customer service but that only goes so far :s
 
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Rroff said:
Most of these couriers are useless for stuff like that - I had a similar problem with DPD and the only way to get a resolution was via the AI chat....... as getting to talk to a person let alone a person who'd engage their brain, never mind a person who could actually do what I needed, was a struggle. Ironically the AI chat immediately identified the issue I was trying to describe and had a resolution path for dealing with it...

Maybe a ploy to try and push people over to non-human customer service but that only goes so far :s
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I found that there's an email address for the executive complaints team. Evidently there is an issue with their mapping software. My wife just messaged to say that Evri are now having the same issue. Presuming they use the same maps, they have probably got bad data.

Thekwango said:
Job done then.
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Not if they send it by Yodel again! Or if I ever get anything sent by a company using Yodel.
 
Do they use Xray machines? Could always send an extremely suspicious looking package with passive aggressive letter inside. /s
 
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dave28 said:
Same with most of the delivery companies now.

I remember the time the Royal Mail took a week to deliver a Next Day Special Delivery and I could not get an ounce of help from them at all and I never got through to a real person. No apology, I had to chase them for a refund. They have zero care at all, no customer service and should be investigated in my opinion.
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Fully agree. I placed an Amazon order on the 10th of June, Royal Mail received it on the 11th of June. It's still sat at their Princess Hub, 8 weeks I've been waiting! I've tried phoning, emailing and webchat but no luck so far :(
 
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