How long do you hold a grudge against online / offline retailers?

I hold grudges against brands more than I do retailers, although I should probably say I hold grudges against brands' product lines.

I won't ever touch a Sony televisions again after being a victim of their ATV1 Bravia line. The UI was a laggy mess, the system was unstable and the thing launched with a lot of missing advertised features such as recording to USB etc. I can't quite remember the other issue exactly, but if you enabled another EPG (Either Freeview that came with it, or YouView that came later as an update), then the satellite tuners on the TV became disabled! The product was simply not fit for purpose and other than the resolution upgrade, it was a vastly inferior product to the Samsung D8000 it replaced. I'll still buy PlayStation and Sony audio products though, but Sony TVs whilst they run the mess that is Android TV will never be on my consideration list.

I also flatly refuse to buy Asus products too, although I find they're usually not leaders in anything except PC components which I don't buy considering I don't build PCs anymore. This is all off the back of the dreaded Asus TF101 tablet I bought in 2012, where it turned out the entire back of the tablet was metal which resulted in awful WiFi reception to the point they were successfully sued in a class action lawsuit in the states.

As you can probably tell, I detest paying for products that are so obviously unfit for purpose that they should have never been released in said state. The two aforementioned issues were widely experienced and reported on, therefore it's my assumption these issues would have been picked up in testing but they decided to ship the products anyway.
 
McDonalds. I went into a McD's for breakfast just ahead of picking up my daughter from an international flight. I asked if I was OK to stay because the flight was delayed, was told "No problem" by the duty manager. Wife and I have brekky, chat, have a couple of brews and then leave.
Two weeks later I get an £80 fine for over-staying the 2 hour time limit in the car park by 5 minutes. I contact McD's and complain about this and mention the name of the duty manager who'd said we were OK and hadn't mentioned any time limit. I was told that McD's didn't have anything to do with the car park as they essentially let it out to a private company and there was clear signage. My BiL is a courier and happens to be driving past. He pulled in and took a photo of the "clear signage", which consisted of a single sign, badly lit (we pulled in a 6am, end of December) and partly overgrown by bushes. I supply the photos and all situational details to McDs and the parking company and they both say "Pay or else!" So, I paid and haven't set foot in a McDs ever since. We used to got probably once a fortnight (2 small kids) so they've probably lost out on thousands by now. Haven't missed it at all.
 
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Forever. Changed drinks brands based on companies sponsoring F1 when it moved to Sky.

The biggest one for me was one of my hobbies (cocktail mixing) when the company I ordered from insisted that next day delivery to Scotland wasn't available and they'd have to charge me an extra £15 to deliver. Only on the same day that a van from OcUK turned up with no extra cost of delivery.

At the time according to DPD's website the surcharge to deliver to Scotland was £1. Conniving SOB's
 
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