How long to get full speed in FTTP

sgoaty

sgoaty

sgoaty

Soldato
Joined
30 Jan 2005
Posts
3,316
Location
Inverness
I just had my fibre installed and went for the 500 Mbps option. I'm only getting 100Mbps. After spending 2 hours on live chat then a further hour on the phone I was told this should sort itself out over the next 2 weeks does this sound right?

ISP is talk talk BTW
Thanks
Scott
 
sgoaty said:
I just had my fibre installed and went for the 500 Mbps option. I'm only getting 100Mbps. After spending 2 hours on live chat then a further hour on the phone I was told this should sort itself out over the next 2 weeks does this sound right?

ISP is talk talk BTW
Thanks
Scott
Click to expand...

Doesnt sound right to me... when I had mine fitted I went 900/900 and straight away I was getting 950/950. Shouldn't take 2 weeks to get the speed you ordered. Suspect you may have been fobbed off.
 
Should be instant from my experience.

I'm a network engineer and haven't ever heard of any ISP saying fibre needs time to sort itself out. Ever new line install I've dealt with has been promised speeds from the start, if anything lines generally start fast and gradually gets slightly slower as the demand is taken up with more customers within the same local infrastructure, less so with fiber.
 
Tested Via my motherboards 2.5g LAN and over WiFi 6 on several devices. Also with the routers inbuilt test. Talk talk have been useless from the very start.
 
I went for 900, but was only getting about 250.
Called up the ISP, some of their lads came out to have a look and tweaked the connection on the wall box. Everything fixed and instant 900 speeds over LAN cable.
 
There's a post on the thinkbroadband forum from this week of someone who upgraded to FTTP with Zen and their account was still provisioned with the ~20Mbps speed that their old ADSL synced at, and the first support person they spoje to said there was a training period and to wait for it to sort itself out. So paying more is no guarantee of getting someone who knows what they are talking about. TalkTalk's network seems to be of a higher quality than Zen's as well going by all the talk of gateway congestion.

OP: Verify that you are linking up at 1000Mbps on the network cable. Do you know if you are on Openreach or Cityfibre? If Openreach then plug a laptop straight into the ONT on the wall and see what speeds you get.
 
It's anecdotal because I am not a Zen customer, but I've read about issues with certain Zen gateways having throughput and packet loss issues, and problems with the quality of the support provided. TalkTalk's consumer support is consistently a bag of balls but the network is absolutely solid.
 
Yup, TalkTalk are third behind BT and Virgin for available backhaul capacity and are incredibly pro-active for adding capacity to prevent congestion, no UK ISP can beat them for that.

It's a shame the customer service side of things suck for when you inevitably have an issue that requires an Openreach visit. Thankfully I could get an Openreach visit with a quick email through contacts but I did try the standard support procedure a few times and it was almost an hour each time before it was established that it needs escalating.
 
Explain more about how you are testing.

Do you have a network cable going from the router directly to your PC?

What LAN speed does it report?

Which router do you have? Are all of the cables cat5e?
 
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