How long to get full speed in FTTP

bledd said:
What LAN speed does it report?
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This is really worth checking in Windows. Had similar issues before, tonnes of troubleshooting etc

When I finally checked the LAN sync speed/connection speed in Windows, it showed as 100 mbps. Turned out to be a driver issue (Realtek NIC).
 
When my BT FTTP was first installed, I was limited to about 120 download for about a week. It took several calls for it to be fixed. I was convinced it was a profile setting somewhere upstream but they said everything on the profiles was correct. They sent an engineer out, checked all the cables were 100%, he then phoned 2nd or 3rd level support directly, regenerated the profile correctly and instantly 900 down.
 
I picked it up a CAT5E cable locally this morning. I'm having the same issue.

I've tried it with 2 different WiFi 6 devices and 2 different hard wired devices Also using the eero 6 pros built in speed test.

I'm on a cityfibre network. My options were talk talk, Brawband ( who won't let you use anything other than the supplied equipment)
Or Zen.

Talk talk don't even have an account set up for me yet apparently it can take a couple of weeks too. That's been my biggest headache with live chat they can't find any of my details.

I wonder if it's worth contacting city fibre?

Thanks for the replies so far.
 
What speed is the cable linking up at though? Please understand people are trying to help you. Have you power cycled the ONT? What speed is the link between the ONT and the router? What happens if you plug directly into the ONT?
 
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I appreciate the help, sorry if I've not replied about certain things it's not because I'm being dismissive it's that I missed it or don't know what it means.

I didn't know I could plug directly into the ONT, infact I didn't even know what ONT was until a few minutes ago. I'll check now and report back :)
 
Plugged it directly in, same speeds, also checked my laptop properties it was at 1000/1000 receive transmit.
 
If the speeds are the same when plugged directly into the ONT (which is where the fibre cable terminates), the issue is with the fibre line. Contact them back with this information and keep on at them. Them saying it could take a couple weeks is completely wrong for FTTP. Likely the person you spoke to doesn't understand the difference between FTTP and standard FTTC (which can take a few days for the speed to average out).
 
Register and post on the TalkTalk forum as well, the staff who help on there are much better than the normal support team
 
Thanks. I'm unable to register on the talk talk forum because I don't have a customer number.

I've got a long drive tomorrow I'll try calling them again armed with more information.
 
Wasn't there a bug with some Intel 2.5g lan ports? I remember mine was linking at 100mb and I had to tweak a setting in device manager, not sure if this is something they fixed yet.
 
500 here with TalkTalk. It could be that they've put you on a different speed and not realised it. The engineer is supposed to do a line test for speed when installing so wondering how this got missed?
 
They have assured me I'm on the correct package but they haven't filled me with confidence.

The city fibre guys turned up at my door just after 8 AM and I was the first of 6 installations then they had a 3+ hour drive home. They didn't wait to see I even had the router set up before they left.

moogle said:
500 here with TalkTalk. It could be that they've put you on a different speed and not realised it. The engineer is supposed to do a line test for speed when installing so wondering how this got missed?
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Ah CityFibre infrastructure may have different procedures. I'm on Openreach right now. The TalkTalk network has been good though, real tight timings on my ThinkBroadband graph
 
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