how to go about missing item from order?

Pr3d4t0r · 18 Mar 2015 at 20:23

Hey guys,

so I've ordered some parts yesterday and they arrived today, but to my suprise the box was rather small in comparison to parts ordered. Upon opening I noticed a definite lack of H440 case that I ordered, its ticked off on invoice that came with box.

I opened a thread in the customer service part of forum but would it better to call them or webnote etc?

MooMoo444 · 18 Mar 2015 at 20:24

If you've posted in CS forum then you need to do nothing else, just wait for a reply

Pr3d4t0r · 18 Mar 2015 at 20:28

okay cool, this isn't a common occurrence is it? I would imagine its hard to misplace something as big as a case. Also no harribos >:(

not impressed

MooMoo444 · 18 Mar 2015 at 20:44

I doubt forgetting to post a case is a common occurrence, no.

pacegod · 18 Mar 2015 at 20:50

I ordered a h440 last week and some other parts, h440 came separately on the same day in its own box. I also had 2 tracking numbers.

Same as you, my packing slip was in with my mb etc.

arknor · 18 Mar 2015 at 20:53

Pr3d4t0r said:
okay cool, this isn't a common occurrence is it? I would imagine its hard to misplace something as big as a case. Also no harribos not impressed

I wouldn't worry about it they can tell from the weight of the parcel that something is missing.

Doubt it's common as we don't hear about much bad customer service in the forums

Pr3d4t0r · 18 Mar 2015 at 21:18

pacegod said:
I ordered a h440 last week and some other parts, h440 came separately on the same day in its own box. I also had 2 tracking numbers.

Same as you, my packing slip was in with my mb etc.

I was wondering that, I'll see tomorrow if it turns up maybe DPD was lazy and didn't take the heavier package even though its same address. I've ordered many things from overclockers so I'm sure I'll get it sorted, I'll update if it turns up tomorrow

Rroff · 18 Mar 2015 at 21:20

Yeah every case (and monitor) I've ever ordered has come in its own original box as a separate consignment and not always with the same courier. You should really have tracking details for it though.

Pr3d4t0r · 18 Mar 2015 at 21:35

Sounds very possible, the tracking info that I have state that item was delivered today but its only showing one consignment. Checked mail, nothing there either. I'll wait till tomorrow just in case but I've created thread just in case(oh the puns).

manius · 18 Mar 2015 at 22:37

i never got any harribos with my last order very disappointed lol

Flubble · 18 Mar 2015 at 22:50

my cases have always come separately from everything else on the order