How would I go about rma-ing my tft?

Jimbo · 10 Apr 2006 at 19:23

I was bought a samsung 930bf from overclockers at xmas but it has some nasty light bleed across the middle of the screen.. so who do I need to contact for an rma, ocuk or samsung?

drupi · 10 Apr 2006 at 20:01

In the middle? Could you please be so kind and post a picture? I bet not many of us have seen such defect.

Baddass · 10 Apr 2006 at 20:23

contact OcUK in the first instance and they will hopefully be able to arrange an RMA for you. They will then send it out to Samsung, or perhaps might just refer you directly. Always a good idea to check with the retailer first though

superpc · 10 Apr 2006 at 20:23

I would contact Overclockers first and they will advice you what to do.

bitboy · 11 Apr 2006 at 07:56

Samsung would RMA it under warranty for you, number is 0870 242 0303. As said above there's no harm in checking with the retailer first though

Gibbo · 11 Apr 2006 at 08:27

bitboy said:
Samsung would RMA it under warranty for you, number is 0870 242 0303. As said above there's no harm in checking with the retailer first though

Correct you contact Samsung as the warranty is on-site so they send a replacement out via courier and collect your old defect unit.

Jimbo · 11 Apr 2006 at 16:51

Thanks very much for the help guys,

I'll contact ocuk first for some advice and then maybes Samsung.
I have done an exchange with samsung before when my old 181T popped, it was smooth. I wasnt sure though as this was still in the first year here.

With regards to pictures I'll try and get a good shot or shots of it posted. It kind of goes all the way accross the middle of the screen and it stands out more when your playing a game, like oblivion for instance.. the darker bits in the caverns, its horrible.

Anyhow cheers, I'll keep you all posted.

P.S.

Thanks for that Samsung number Bitboy.

Edit:
I hope the replacement has no dead pixels or bleed. :rolleyes:

Jimbo · 11 Apr 2006 at 17:35

Sorted guys..

I just been on the phone to Samsung, it was quite funny.. I was talking to some girl and she treid to tell me it sounded like user damage! lol and said this sort of problem isnt normally covered under the warranty.. well I wasnt having any of that. I was polite and explained a bit about lightbleed, she seemed a little puzzled by it all.. anyway upshot is they are coming out to replace it with a different one. This I expect will be a refurb, I just hope it's ok.

Result.

Thanks all.

KillBoY_UK · 12 Apr 2006 at 16:02

U can't expect the average joe call centerperson to be able have the same geek knowlage as the rest of us lol

Magic Man · 13 Apr 2006 at 01:18

What's the deal with refurbs'...?

Surely, under statutory rights, if an item fails under its manufacturers first year guarantee then you should be entitled to the equivalent of what you bought, i.e. a new unit...?

Jimbo · 13 Apr 2006 at 21:42

Last time I got a refurb of Samsung, you could tell it wasnt a new tft. HP do the same, any printers / all in ones they replace are refurbs. I just hope the replacment coming isnt worse than the one I have at the mo, but thats the gamble I guess.

Jimbo · 19 Apr 2006 at 21:01

Got my replacment 930bf by the way, and there is 0 dead pixels and 0 bleed.. in fact its so beautifull I could weep.