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HP Printer send to shared folder issue

Discussion in 'Printers' started by zillah, Nov 18, 2019.

  1. zillah


    Joined: Dec 5, 2005

    Posts: 117

    Dear Experts

    I have got HP LaserJet M5035 MFP Series printer that initially was able to scan documents to shared folder on 2xDesktops (PC1 and PC2) windows 8

    I upgraded PC1 (but not yet PC2) only from windows 8 to windows 10 pro and I tried to copy the same setting as it was on windows 8

    Created folder on windows 10 and shared it and edited permission tab and security tab as well

    I can access that shared folder on PC1 from PC2 no issue.

    On the web interface of the printer when I click on : "Test Folder Access" I get below error message


    Unable to reach ’\\VISIONDESKTOP\Kylie_Scans’. Please check the location and make corrections as needed

    I tried to use ip address of printer no joy

    SMBv2 and SMBv2 enabeled

  2. Unluckyalf


    Joined: Oct 18, 2002

    Posts: 789

    Location: Darwin, Australia

    Old thread, sorry. But did you fix this?
    I see a mistake in what you wrote. You said you tried to use the ip address of the printer. You meant you tried to use the ip address of the target computer?

    Looks to be a DNS issue to me, where your printer isnt resolving the PCs name to an IP. \\xxx.xxx.xxx.xxx\kylie_scans should work if you have putt he credentials in correctly
  3. zillah


    Joined: Dec 5, 2005

    Posts: 117

    Yes you are right.

    actually it was firewall issue