HTC touch HD problems.

eyyaz · 19 Oct 2010 at 22:31

Hey guys,

my 18 month contract with the HTC touch HD is going to end in January and since around the summer holidays i have been having a issue with the phone. To cut things short, the phone will shut down automatically at some point and when i attempt to turn it on it does it again when entering the MS OS screen. At first i thought that my battery might just be dying but this is not the issue. Took nothing of it but it's happening more and more often now and after going through a few threads via Google it seems that i might have a circuit problem. I got the phone when this was a common issue (not sure if its fixed now) so my question is would HTC fix the phone for me or would i have to try contact o2 about it (no insurance).

JayToukon · 19 Oct 2010 at 23:20

If you're contract is due up in January, chances are you'll be able to get a new contract and have the phone shop pay you out of your current contract anyway. Phones4U are good for it, especially if you have something good to trade in

On-topic, as ridiculous as this sounds, try making sure you have the latest firmware. Dated firmware can cause allsorts of random issues with your handset. I just hope you don't end up at the mercy of HTC's repair centre

eyyaz · 19 Oct 2010 at 23:26

Well im planning to get off contract and give the phone to my brother when it finishes. Will look around for firmware and see if that's the issue.

JayToukon · 19 Oct 2010 at 23:51

Yeah it's the first thing i'd try tbh.

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Myshra · 29 Nov 2010 at 11:53

I think you're good for a legit warranty with 24 months of purchase (google told me this: http://member.america.htc.com/download/Web_materials/Manual/Warranty/wm/1016_A_WarrantyCard_76.pdf ). Phone up HTC, they are actually pretty good on the phone from my experience. o2 won't want anything to do with it as it's over 30 days IIRC (this is the usual change from network responsible to manufacturer responsible).